Fashion Q — Local services in Covina

Yesterday my friend was at the Fashion Q in Covina, CA and experienced really obvious racial profiling. A few minutes after she walked in an employee (possibly the store owner or manager) began following my friend around the store as she shopped and continued to follow her around the entire time my friend shopped. While the employee is stalking my friend, another employee locks the front doors so no one can get in or out. Eventually my friend confronts the employee who rudely dismisses her and my friend has to wait for someone to unlock the front doors to leave. Also, not once did the employee ask my friend if is she was finding everything ok, needed any help, or even greeted her. It was really clear (and really upsetting and disgusting) that POC are not welcome at this store and management encourages and participates in racial profiling of...

PLEASE AVOID THIS STORE!!!!! I actually had came here and several times for convenience and almost on all occasions had something go wrong. Owners are rude . I had made a purchase and because THEIR system went down I still got charged and didn't get the items I paid for. She told me I had to leave without my clothes and that it would eventually get refunded . Which I DIDNT . And I had to file a claim with my bank. Now I did purchase some pants and for a trip unfortunately they didn't fit and my fault yes I rushed and just paid since I was in a hurry . Basically didn't fit I kept ALL TAGS ON them and had proof of purchase but not the actually receipt. Which I understand not getting a refund I only needed to exchange the size . She was rude and didn't even try to find a solution. AVOID!!!!! Always went back cause it was convenient...

Due to covid you can't try on anything and the mirrors are covered up with paper signs saying can not try on clothes they could of put the signs somewhere else so I could at least see myself in the mirror!! Couldn't try on glasses I felt like you couldn't touch anything All the girls working there acted like zombies and the owner was super rude I tried to ask her a question she looked at me then turned around and continued working!! I know covid is around and that is their place of business but I felt super unwelcome there!! And there was a no return policy only exchange but they have always had policy!! I have always shopped at fashion q forever but as me and my friend walked out we both looked at each other and said I don't think we'll be shopping here...