Pollo Campero Covina — Restaurant in Covina

Well, today I went to get some chicken since I was close by. I arrived at 4:55 p.m. , and there was a line to order about 6 people in front of me, not bad for a Sunday afternoon, I ordered 20 pcs of chicken 10 fried and 10 grilled, when I ordered the clerk checked with the kitchen if there was in off to get my ordered so I thank him for doing that, well after 30 minutes waiting for my ordered and seeing people that were before me waiting for there order I started to get nervous, 5 minutes later a lady that ordered 10 minutes after got her order, so I went and asked what happened for my order the lady that was giving the orders out said "oh you are next sorry" she comes with an order and call another name, I look at her and told her 2nd order u are giving after me? Another lady comes and tells me o "sorry, Sr, but we are waiting on the grill chicken it will take another 13 minutes to get it ready." REALLY, you tell me this after 40 minutes waiting come on. I had no choice but to wait. Well, she was right after 15 minutes, the order was ready, almost one hour after I placed the order. This is not right. I am so disappointed the food is good but wait. One hour to get the food, and because I complained otherwise, maybe longer. Wait, this is not it once I got home with the chicken. Guess what the grilled chicken. The one I have to wait one hour to be ready was burned. I attached a picture so all of u can see it. By the way, they printed the delivery ticket 10 minutes before I actually got the order.

Never again will come to this place again. Sorry, Pollo Campero, your staff is not...

I loved this chicken and never thought I would say this but I'm very disappointed and disheartened. The seasoning is VERY WATERED DOWN (yes I used caps to emphasize the flavor). I used to eat at this restaurant not the same location and I even used to show off how the flavor popped because of the seasoning, but I can honestly say that I will not eat here anymore. Furthermore, I don't understand for the life of me why the menu is only in English, everyone has always complained about this but they don't listen. Oh and the price is over priced. Two meals and one "kids meal " $50! Over priced and under-flavored. When I was younger and I used to come here it was literally a celebration now it's just any other fast food restaurant. I recently went to the Olympic San Bernardino and this location just to see if there was a different because of location and NO. WATERED DOWN. WHY??? I'm not the only one who's expressing this. I honestly don't care if y'all raise the price just don't lower the quality. Don't just agree or disagree here actually please do something. I love this restaurant not only because of the flavor it used to give me but it was quite literally one of the last things I feel it connects me to my roots. Not anymore :( PS: the campero...

I did have some issues when they had started ,there were times more than 3 in a row I’d missed a side of tortillas burnt chicken, or a missing piece I did call and send an email to headquarters and they told me Ashley will be in charge , turns out she’s so young so nice ,with all my respect she’s dedicated,beautiful, she’s got what it takes. Thank you Ashley you saved Pollo Campero because I was already tired but since you took over my chicken has been complete and thank you for everything. Everything‘s perfect Ashley, I’d like to let your boss know that you are a great person. Great charisma, beautiful personality but most important you are doing a great job by being of top of things double checking the orders !!! Thank you so much it makes me a happy customer that you guys fixed the tiny issues. Chicken is delicious and I’m enjoying my yucca fries and Pollo Campero , you guys need more employees like Ashley I know she checks my order and makes sure every one gets what they order 👏 That’s all customers want!! the right order This is Mrmachine 182 srmaquina182 me gusta el equipo de empleados a cargo de Ashley Todos sonríen naturalmente...