Spectrum Store — Local services in Covington

I would leave zero stars but to leave a review you have to have at least one. The ladies that work in there are so rude. They act like They don’t want anything to do with you or your business. And the manager woman doesn’t help. She plays right along with it and I’m not talking about the lines being backed out when there’s only three people because it’s taking two hours to assist one customer and then you have people jumping in between because it’s taking so long trying to ask about their problems. i’m talking about there’s no real direction in that store. They don’t greet you. They don’t wanna help you and twice. I’ve gotten my new phone from Insurance and try to swap out my other device .I Had to go to the store and they always miss a step and I’m currently disabled from using half of my phone which is ridiculous. Why even have a iPhone 15? It says that you can do it online in your account, but there was many other people saying their account was doing the same thing as mine when they were in there also that it wouldn’t load up so they had to come to the store also. I spent three hours in the store and I was so everything was fine. I think this store needs customer service and needs to take accountability of how slow they’re moving because there is no reason for them to. That’s the vibe I get and everyone else in there was sadly...

Review of Spectrum Services

I am disappointed to share my recent experience with Spectrum. Following a service visit that included installing a new internet line, modem, and router at my home, my ADT security cameras were disconnected, leaving me, a senior citizen, without the security system I rely on for safety. The technician’s changes required a professional from ADT to restore service, costing me $228.

Despite explaining the situation to Spectrum and how I was not equipped to handle these technical adjustments, the response was underwhelming. The company offered a mere $25 credit for the internet downtime, but this does not begin to cover the inconvenience and cost of restoring my security setup. It’s unsettling when a service you depend on results in such significant disruptions and the response does not match the magnitude of the issue.

I hoped for a resolution that matched the seriousness of leaving a senior citizen without security, but unfortunately, that was not the case. Customer care should not just be about fixing what is broken but ensuring the customers feel supported and valued through the process. I am truly disheartened by Spectrum’s handling of this matter and urge potential customers to consider this experience when choosing their...

This has been the worst experience with any internet provider ever. It is beyond comprehension how so many individuals have have so little knowledge of their job and waste the time of businesses.

We initially contacted Spectrum to acquire internet service at our church on October 18, 2022. The first installment date was December 8, 2022. While this was unfortunate we were content on allowing them the time to get things things for the installation.

The day it was supposed to happen we were prepared for the installation and no technician showed. We were then told the technician arrived and couldn't make access. We were contacted by Tykeitha who said they would have a technician out between 2 and 3. The initial time was from 8 and 9.

We then received a call from Shika from dispatch in South Carolina and she stated they didn't have a business technician in the area at all. She said she couldn't see any notes on an installation. She then stated she could schedule it for December 16, 2022.

This has been the most unprofessional and experience ever. I'm filing a formal complaint but I want people to know to stay far...