Southeastern Appliances and More, LLC — Local services in Covington

First time customer and couldn't be more satisfied! I will never buy appliances anywhere else!

I own a GC company and we primarily serve the multifamily industry. Part of that service includes interior renovations/rehabs, which typically include new appliance packages.

I've got a pro account at home Depot and use home depot/granger almost exclusively for all of my material purchases. Home Depot has, as of late, been really inconsistent with their delivery schedules. They have also increased the lead time required for certain material purchases, expressly appliances.

On this occasion I ordered the appliances approximately three and a half weeks before I needed to have them delivered. I had a hard delivery date set for the last Friday in February. Friday came and went, I went to the apartment to verify the installs and there were no appliances installed. They were no appliances in the apartment and the order delivery was shown as having been completed in the home Depot app.

I started to freak out because the apartment was scheduled to be turned back over to the customer on the following Monday. I thought that there would be no way I would find a complete and matching appliance package in one day.

I started looking around online and found that Southeastern appliances had a brick and mortar store and storage facility 15 miles from my house. I got on their website and picked an appliance package and added it to cart, it said that they had the items in stock. I instantly got up and hooked up my trailer and drove to the store right off of 278.

Right when I walked in the door I was greeted by two salesmen, explained the dilemma I was in and he confidently told me that. "he had me".

Not only did they have plenty of appliances in stock but they had multiple options.

I selected the option that I had ordered for home Depot, purchased it at $300 less then I purchased it at home Depot.

I followed the salesman over to their storage facility, one and a half miles from the showroom. Tea and another gentleman loaded my trailer and helped me strap everything down and off I went.

Southeastern appliances in Moore saved me big time, and they were very accommodating while doing so!

I've just submitted a credit application and will be a forever customer from this point forward!

Highly...

This place is absolutely atrocious from a customer-service standpoint. We bought a new house and we had an allowance from the builder to be used at this business. From the beginning, it was nothing but a headache. The employees aren't on the same page as far as what they will tell you they can get as far as appliances go, and then they blame you when things don't work out or your appliances don't arrive. I stopped by there 2 days before our closing on our new house and thank God I did because nobody was going to call me to tell me that the appliances had not arrived.

The last time I was in there, I was being helped (barely) and the associate had a visitor who arrived and the two of them had a personal conversation that lasted upwards of 10 minutes while I stood there! The reps who work here are lazy, incompetent, they don't think outside box, they aren't resourceful, there is no going "above and beyond", they don't return phone calls or emails (unless you get somebody like a builder/real estate agent involved or they're taking your cc number to charge you for something).

If you have a choice, take your business elsewhere and don't waste your time with this place. Go to a big box store and get a better deal AND actually get your appliances! This place could only produce 2 out of the 4 appliances that I ordered even with having a 2 month...

We usually go to big box stores to purchase appliances, but thought we would try an appliance store for personalized service. Everyone seemed professional and friendly. We purchased a dishwasher. The internet stated that there was a $40 fee to remove and take with old dishwasher. The salesman went over the price with us and stated there was a $50 removal fee. I informed him about the price on the internet and wasn't that false advertising. He agreed to the $40 and that was that, so we thought. He processed the bill of sale, handed us our card back and gave us the bill of sale. I was ready to walk away when I noticed he charged us $50 for removal fee. Hey, you made a mistake, it is $40! His response was: oh, I don't know how to fix that, there is no way I can. It must be great to work all that time in a store and never make a mistake on paperwork, your company sure has a keeper. We left without ever getting a refund. I told our son about our experience. He called back and said, you know, Home Depot had the same dishwasher for a lot cheaper. Live and learn!!!

UPDATE!! The owner called me and was sorry there was an overcharge. He did send me a...