Walgreens — Local services in Covington

I’m done with this Walgreen Pharmacy. I’m moving my business to someplace else. The pharmacy is SO slow. The employees act like they don’t want to be there. I get notifications that my prescriptions are ready and when I arrive to pick them up, they look it up, then look at me blankly and tell me they know nothing about it. I can’t tell you how many wasted trips I’ve made to this pharmacy because of that. I needed a shingles vaccine and they said they were out. No offer to take my information and give me a curtesy call when it was available. Most recently, when I was about to run out of refills, I called my doctor’s office to get approval for more refills. My doctor’s office later confirmed that they had sent authorization to this Walgreens for all my prescriptions. I then called in to Walgreens requesting refills. I did all this because I didn’t trust the pharmacy to do it. Went to the pharmacy a few days later to find only one prescription had been filled. When I asked about the other prescriptions, I was told no doctor’s authorization had arrived for those. Now, I know for sure this was a LIE. When I questioned the worker again, she back-tracked and said that the prescription was authorized, but insurance wouldn’t pay for it until a few days out. That’s a big difference. Through no help of the employee, I was able to arrive at the solution of buying a few days of my prescription medicine and paying out-of-pocket for it. Geez. If you use this pharmacy, don’t expect any help without jumping through...

Had a horrible experience here today. I had my daughter’s pain medicine and nauseas medicine called in/ dropped off first thing this morning because she had oral surgery. 2.5 hours later I go to the pharmacy to pick up the medicine since they failed to tell me when it would be ready, they just said a “couple of hours.”

When I go to pick up the medicine, the tech working told me it would be a couple more hours. I tell her my daughter is in a lot of pain and very sick, and asked when I would be able to pick up. The tech goes to ask/ tell the pharmacist on duty, Samira, something and then they both start laughing.

I am confused what is funny about my daughter being in pain and really needing this medicine? I would hate to see how they treat other sick people. The entire interaction was extremely unprofessional and I would not suggest this pharmacy to anyone as long as Samira is a pharmacist there.

I don’t expect a technician to be able to make judgement calls or assist me on their own, since they are not in charge or professionally trained. I also understand that there are other people with prescriptions that need to be filled. What I do understand and expect though is for the pharmacist to be empathetic and professional when handling situations like this. As the mother of a patient who just got out of surgery, I felt like there was nothing I could do to remedy this situation in the moment since the pharmacist didn’t even come and...

Because of the type of medication I'm on, I have to have it ordered and can't get it filled until the actual due date. They had my prescription in hand 1 week ahead of time, I even called them to remind them order it 1 week ahead of time. I get a text saying my script is delayed, being reviewed a week ahead of time. I called yesterday morning to tell them to make sure it's filled I'm on my way. I waited for their text saying it was ready, because you do NOT want to go to this Walgreens to have to wait HOURS in line. I receive a text 5 hours later that they are out of my medication. When I called the lady at the counter said "we're out and we just ordered it today, don't know when it will be here" told her "I called 1 week ago to have you order it and I spoke to Roberta" she then said, " I can't know about what you and Roberta talked about, were out" I then asked to speak to the pharmacist I was on hold for 39 minutes, then disconnected I called back and was on hold for 45 minutes, I finally get to speak to the pharmacist only to be told "we're out, it's first come first serve, more should be in sometimes on Friday, (today is Monday). I told her I am out what am I supposed to do, she said "you can can get your doctor to call your prescription into another pharmacy" she then slammed down the phone. The ONLY one at this Walgreens that helps you is Roberta, but she is not there...