Karen's Hallmark Shop — Local services in Cranberry Township

I was just at Laurie’s Hallmark shop in Cranberry. I called yesterday and had them put something on hold for me. I got there and the woman working said that there was nothing on hold. She looked in the back. There was nothing there. I then picked something else out, and when we were checking out, she finally found it on the counter. She had an attitude the entire time. She never apologized. I was treated so poorly it’s ridiculously. I will never step foot in your store again because of that rude woman you have working for you! The woman I spoke to on the phone was wonderful! The woman in the store was disrespectful, unhelpful and ignorant. If she doesn’t want to do her job correctly maybe she should retire already or get another job. Awful human being. Horrible experience. Do better! I’d be embarrassed if were that worker. She’s is literally useless. I will never spend another dime there again. As I look at other recent reviews it looks like other people are having the same experience as me. Sad. It’s a nice store. Too bad the staff...

I visited Laurie’s Hallmark store in Cranberry on December 11 at 5 p.m. and had a mixed experience. The store wasn’t busy at the time—there were only 1-2 other customers—and I was browsing for an item in the display case. The staff was initially helpful, directing me where to find the items I was searching for. However, my visit took a turn when I overheard the ladies discussing how long it was taking me. While I understand that time can be a factor in customer service, it was a bit off-putting to hear them griping about it. I was taking my time because I wanted to make sure I chose the best option for my child, but I never expected to feel uncomfortable about it.

I still appreciate the store’s selection and the initial helpfulness of the staff, but the overheard conversation definitely left a sour impression on what otherwise could have been a...

I went into the Cranberry store today with the intention of making a purchase. There were two employees working and no customers in the store. Not one of them acknowledge me or my daughter when we entered or when we were leaving. They walked by us like we are invisible. I left without making a purchase. Don't ever spend your hard earned money where you are...