Rally House Cranberry — Local services in Cranberry Township

This used to be my favorite store, but my last visit completely changed my opinion. I purchased a Steelers shirt that said “RADSHAW”—my mistake for not noticing the misspelling—but one employee handed me the shirt from a back area( not displayed as non returnable) and the cashier even chatted with me about how cool it was and mentioned it was discounted. At no point, before I paid, did anyone mention that it was a non-returnable item (even though my receipt later showed that policy). Less than an hour after the purchase, I returned to the store hoping to exchange or return it, but all I was told was, “You can’t return this item.” That was it—no explanation, no solution. A word of caution: check every tag carefully and make sure you know the store’s return policies before buying. I used to make a point of visiting here every time I came home, but after this experience, I won’t be purchasing anything from this...

Poor service. I walked in to look around and to look for Steeler baby clothes and was immediately pounced on at the door. When I said I just wanted to look around she mocked me and said, "So you come in and you know what you want but don't know where to find it", or something to that effect. I said, "Can I just look around"? Then I get up to the register and they want my email address, I politely declined. He wanted my phone number, I again declined and said I don't give out my personal information. So he rang me up and said, "You wont give me your information but I do need your signature". By that time I was furious. I signed the receipt and walked out never to return. Just...

The Saturday store hours were incorrect for this store, per electronic data. Apparently I was the third person to make this complaint. The Cranberry store had not yet switched over to the holiday hours, which is why my wife and I deliberately went together at 9:15, only to find a closed store. We proceeded with our other shopping and I dropped off my wife at home - then headed back to Rally House. As I needed her assistance selecting our best size guess for a grandchild, she had to come to the store. Your selection is very good, but store hour info must be correct in all ways...