Talbots — Local services in Cranberry Township

Purchased 4 pairs of shoes from Talbots on-line store. First pair was shipped and received today. Grey plastic bag, with a crushed talbot's shoe box, not the box that the shoes belong to. Box was dirty on the inside, NO TISSUE PAPER WHATSOEVER, SHOES WERE WORN, DIRTY AND CREASED AND JUST SHOVED IN THE BOX. No plastic sleeves, no tissue in the toes, NOTHING but a USED PAIR OF SHOES. Now customer service returned my money and I'm going to give them to goodwill, but WTH. I called the store because I was still upset with how a manager could allow a used pair of shoes to be shipped to a customer without any packing whatsoever. That's what I told her, and she starts screaming at me, that she is not going to be spoken to by someone like me. Are we getting some ethnic sludge from a manager that has no customer service skills to speak of? Shame on Talbots for allowing this to happen. Never had this experience before. Remove the rubbish that works at this store and hire someone who cares about their customers and knows how to speak to them on the phone. Didn't hear a I'm sorry that...

The short-haired cashier Lori is extremely rude and needs lessons in customer service. When I commented that the item I was returning was not worth the full price (it was under 50% off signs), she retorted that it would cost more elsewhere. I then pointed out the great deal I’d gotten on a designer coat that day, and she again was snarky in saying, “who is that? Never heard of them.”

I fully understand the need to be proud of your brand but if you’re in retail and have nothing good to say, shut it. Also, whatever happened to “the customer is always right”?

To be fair, my other visits there were very pleasant and professional. The sales associate Rachel was extremely helpful and delightful in helping me find and pick out two cute dresses. So five stars for her and zero for...

Good quality clothes, although sizing is wildly inconsistent so minus one star. I’m knocking off another star because the store hours are a joke ever since Covid. 10 to 6? Women who work (which those who can afford these clothes generally do) can’t shop here on weekdays and often have other commitments on weekends. I guarantee you’re losing business due to this. How about staying open later one or two evenings...