Kim's Beauty Supply — Local services in Crestview

PLEASE READ BEFORE GOING: I have been coming here for years and years and I’ve never witnessed such a horrible argument. A young lady came in because one of the owners that is a women has claimed to customer that the extensions she was getting were real hair and she paid $180 even when the original price was $169.99, the young lady explained that she tried to bleach it to match the original hair color of the scalp hairs, and it melted completely, he began yelling at her and speaking in a manner that personally I wouldn’t allow and she also made that clear to him that he needs to stop yelling at her. He refused to give her a refund and would not allow her to exchange the item since he could “not resell it” seeing that the half that she began to bleach melted. He continued to yell at her and he would act very ignorant towards her. He didn’t even have the nerve to call up the lady that had told her that she could bleach it to confirm what she said. I am very disappointed and I won’t be coming back. I normally never make reviews on Google about places but this was just very bad. As soon as she brought up the fact that they even charged her $180 when it was originally $169.99 he said it was “taxes” which is a complete lie. They not only lied to her and stole from her they scammed her. When she left with what was left of her dignity I walked up to the counter as he saw me he expected me to check out but in reality I just placed everything back in its place and said no thank you. THIS PLACE IS A SCAM AND THEY ARE GOOD AT WHAT THEY DO, I hope she gets her money back while working at a beauty saloon. I hope...

I can confirm the other comments of poor customer service, attitude, and likely racism. I am an empowered consumer and refuse to be silent about this HORRIBLE experience with Kim's Beauty. They have no idea about the products they sell and have no shame in being rude to a customer. I try not to assume that a person has bad intentions, so I asked the cashier did she mean to come across rude. Let's just say by the end of the conversation, she said "You don't have to come here." I replied, "You know what, you are right! And I vow to make sure that no one else does either." If you have time or money go ANYWHERE but here. This is why we as a people of "textured" hair need to learn to love what we have and minimize dependence on people who take advantage of us openly and specialize in a market to do so. Use the internet. If in Crestview, go to Walgreens, CVS, or...

Worst beauty supply store I've ever been in. I should have walked right out the door when I was not greeted, but was starred down as I looked at the different products in the store. I believe she thought I was going to steal something! At first I thought it was a racial thing so I sent my husband in (who looks a different race), however I was wrong! He got the same attention..."you about to steal something in my store". Well if we can't feel welcomed in this store than I refuse to give them my money. I would rather travel to Pensacola or FWB, before giving them...