The Gundam Place Store — Local services in Cumming

**UPDATE 01/09/2025: After sending an email requesting for a cancellation, they have acknowledged my email and have refunded me the order in full. Their customer service after I have expressed disappointed has been satisfactory. I still would not advise ordering online from them. If you wish to support them, I would advise going in stores. Due to the lack of service at first but their willingness to help rectify the problem, my final rating would be 3 stars. Thank you for accommodating my requests. Please do check your emails and reply back to your customers though.

**UPDATE 01/08/2025: After posting a 1-star review, they have emailed me back and I also received a notification that a new order has been made to be shipped out for me. I have requested for a cancellation and a refund as I no longer have any use for the kits. Will update again if they ignore my new email and still ship it out or if they cancelled and refund me the order as I have requested.

Placed an order for 2 PG as gifts for my brother and I never got my package. I made sure to purchase the package protection as well since the holiday shipping can be brutal. It was marked as delivered but I never got my package. I tried to submit a claim for it but was denied and not given a reason. I’ve tried to email to see what needs to be done so that I can get a reship or a refund. No response. I’ve emailed a few times and have also reached out via instagram. The only interaction was them liking my comment about my emails. Other than that they have ghosted me and have not answered any of my emails at all. At this point, I don’t even want the package anymore and would just like a refund. Anyone looking to buy gundams, be weary of this shop. In the event you run into any problems, they will ignore you. Spend your money elsewhere. This will be my first and last order...

Just wanted to share some details about my experience with The Gundam place. I normally frequent more local to me places, but I have been eyeballing The Gundam place for quite some time. The store is roughly 50 minutes away from me and this is why I have been reluctant to visit. Finally, I was in the market for a specific marker and brand that was in this brick and mortar, so I made the decision to make my way out to acquire my marker for an upcoming project [ MG Tallgeese flugel] and it seemed like a good enough reason to finally venture out and visit the shop. Like a kid in a candy store and $ 130'ish less in my pocket I ended up walking out with two Master grade kits + said marker. The store is really great! I really enjoyed my 30-40min gawking at all the kit and considering carefully what I really wanted. There are also Gunplas on display some of which are award-winners from tournaments. There is such a vast selection of model kits which is predominantly Gundam, however there were trickles of other Francise kits, such as Godzilla, Ultraman, Neon Genesis, Automobiles, and World War model kits. The store is very clean, very stocked with plenty of low end and higher-grade kits. However, the staff was not so friendly, non-talkative with anyone but themselves nor welcoming and made me feel like I was a bother for being there. Nevertheless, I quickly realigned myself and remembered that I was there to make a purchase and not necessarily socialize although I would have loved to geek out a bit with fellow Gundam enthusiasts. I would return; I shall return for more kits sometime in the...

I placed an order for close to $200 dollars back in January and I emailed them on the 1/27 it was the wrong address can I update , they were like yes just send us your address and order # it so I sent them my order # and right address and they never replied back, and I emailed them again 2 weeks later can I cancel my order. Then they emailed me 3 days after we can't cancel because it was delivered and sent me a screenshot of the wrong house it was delivered to. I told them that's not my house that's why I was trying to update my address, they were like well you need to contact the house then. I was like I already did they don't have my package supposedly (unless they were lying). Then there like well you need to contact FedEx, I'm like how do I do that if I never got an email that my order was shipped and I never got a FedEx tracking number. Then they finally sent me the FedEx info to contact them, said we can't do anything after the order is shipped. This could have all been resolved if they emailed back and updated my address, but I never got any emails back or even tracking information in my package. Probably never ordering form...