Target — Local services in Cumming

So incredibly sad right now, this Target has PLUMMETED as a decent shopping experience! We’ve shopped here weekly since it opened, even passing the Target in Johns Creek to get to it because we liked it better but the past several months it has completely gone down hill, so sad! ONE employee has always been a constant joy and help, Jerry. Everyone else there comes and goes and has no idea how to run a store. Tonight was our final experience there! My little girl had to use the restroom, fast, so I ran to the pharmacy one, no toilet paper, so we ran to the one at the front of the store...oh wow! I am willing to stake large sums of money on the fact that there are crime scenes that are cleaner! I’ve never been so disgusted with a restroom, porta-potties included!!! The first stall had BLOOD all over the toilet, second overflowing with tp and bodily fluids, third one the seat was covered in urine, next literally had large pieces of solid bodily waste floating in it! At this point, around the gagging, I asked my daughter if she could hold it as she whimpered “no”. So after checking the next one that overflowed I broke down and cleaned the seat of urine in the handicapped stall! As my child washed her hands I checked the chart at the door and last cleaning was checked off at 2:30, it was 8:30 at night! It said to tell management if you had any concern, part of me said no way, I want out of the whole store after this, don’t care if our cart is half full, I’m leaving, BUT I worried about the next Mom and child so I went off to ask for a manager. As I did, another employee in a yellow cart vest (I won’t mention his name for his sake but he should be publicly ashamed regardless) came and asked “what’s the problem?” I guess seeing the concern on my face. I told him I’d really like a manager and he insisted to know what for. I told him the women’s restroom was a complete disaster. He said, “that’s not possible!” because he had someone clean it in the last half hour (I informed him about the chart but he didn’t have an answer for that). He got VERY RUDE, insisting that HE was doing the best he could! Very confrontational and when I asked for his name he said “I’ll take care of it!” I found my husband and son in the store and insisted we leave right then since I was shaking from the way I was spoken to and the state of the restroom! Let’s be clear, I’m from a large city up north and could curse a sailor out of a bar, I don’t shy away from confrontation and I have 2 children so I know mess, it takes A LOT to rattle me! This employee was off the rails rude! I was just letting him know the restrooms were disgusting, I was too shaken to be rude back, I just had to clean a strangers urine off a seat, but he was able to be confrontational to me, no problem! My husband wanted to leave the cart full, (knowing if I’m upset to listen, because rarely will I come to him and say we need to leave a store, let alone a Target) but I couldn’t do it, having worked retail I know how annoying that is so I said let’s just check ourselves out, only completing 1/4 of our list. While checking out, my husband asked Jerry for a manager against my avoidance of the issue, he called for one by name but someone else came. My husband explained the situation while I checked us out and while she apologized I just wanted out of there! I couldn’t un-see the things I’d seen in that restroom or let go of the anger coming off the employee in waves (he had to be the one in charge of the restrooms). I doubt we’ll ever go back, it’s one thing to be disgusting, it’s a whole another to be confrontational towards a customer who is literally just trying to help. No way, just ridiculous! Employees must be very hard to come by if the restrooms look like that and others ate allowed to talk to customers like that! Wish Jerry could run that store but honestly I wouldn’t ask that hardship of...

Drive up pick up so not worth it at this location. 39 minutes and 2 phone calls and check in via app and still waiting. The lady keeps telling me, I am bringing your order but when? I should cancel and Amazon it!

35 minutes later, my wife went in and I stayed in car just in case they bring the order out. Just in couple of minutes, I see my wife was coming back with cart. As we pt the order in the vehicle, we double checked and sure enough, an item was missing. We went back in with entire order and asked them to take the order back as we didn’t want anything from target anymore. She asked what happened and we told her what happened and asked to talk to store manager. She messaged and said she will be out soon. Well she never came out even after the return was done. At that point, I told her I am not going without talking to store manager.

Victoria comes out after good 5 more minutes and she said we had stopped Drive up service and just restarted. Then she started telling me about unheard, unwritten, and unpublished policies of target corporate. As per Victoria, if there is rain and thunder (to be clear no lightning happened, it was just 10 minutes of rain) the system automatically shuts downs drive up service for 30 minutes. Well, we called twice during waiting outside and nobody mentioned about corporate so called policy. Well would have gladly come in to pick up the order. Victoria, kept questioning as if I was telling her lies and didn’t seem to care much.

Well, Target corporate, you have many issues to fix at this location! You lost a long term customer today for sure. Not sure, we will shop any Target anytime soon.

Best wishes...

Everything about this store is terrible. Nothing is ever stocked. It seems that once we start liking something and it sells out it is never brought back. The store manager likes to tell us he has no control over his inventory. We have experienced numerous food items that we bought and opened only to realize they were extremely expired. One was a barbecue sauce my husband started eating and it tasted like nail polish. We just opened ginger and put it in our meal but it smelled funny, it is over 8 MONTHS expires. There are no standards at this store .The few employees who made this store worth going to have left. Oh and my it is disorganized. You want hangers or baskets? You need to look in three different places in the store . The manager told us every store does this but he doesn't realize we have actually been to other stores, many actually and none of them are as disorganized as this .We have clearly let the manager know about issues and he gives us BS answers every time. The only time we saw a result was when we left a note on a survey saying the urinal has been broken for months . We are starting to just go to Publix and Kroger actually trying to...