GEM FOOT SPA — Local services in Cuyahoga Falls

After seeing several positive reviews and receiving flyers for this new business, I decided to visit for a massage. Upon checking in, the lady at the front desk asked if I was comfortable with a male masseuse. Having had many massages before and typically preferring males due to the pressure they can provide, I agreed. Initially, I booked a 30-minute session, but as the half-hour passed, the masseuse suggested extending to an hour since my back was particularly sore after having my third baby. I agreed, hoping for more relief.

Unfortunately, the second half of the session quickly took a negative turn. The massage became uncomfortably painful, and despite voicing my discomfort multiple times, the pressure on my spine remained excessive. Additionally, I chose to keep my lower undergarments on, as this was my first visit to this location. However, I felt uneasy when the male masseuse repeatedly adjusted my undergarments to the point where I was exposed. While massaging my legs, his hands moved into areas that felt entirely inappropriate. At one point, I was touched in a way that left me stunned and questioning if I was overthinking the situation.

The session ended with more uncomfortable actions, such as him “stretching” my arms in a way that lifted the upper half of my body off the table. I was eager to leave as soon as it was over. The experience left me shaken, and I immediately called my husband to share what had happened.

After reflecting over the weekend, I returned on Sunday to speak with someone in charge. The front desk staff member was kind but had limited English proficiency. She called a manager, and I explained what occurred. While the manager listened, her initial response included laughter, which made me feel as though the seriousness of the situation wasn’t fully understood. She emphasized that this was the first complaint they had received and that the masseuse was “new.”Although they refunded my payment, the interaction left me and my husband extremely uncertain whether appropriate steps would be taken to prevent this from happening to anyone else.

This was a deeply unsettling experience, and I debated whether to share it publicly. Ultimately, I believe it is important for others—especially women—to know what I experienced before...

I came in as a walk-in appointment and I was genuinely impressed right from the start. I didn’t even have to wait long—within minutes I was taken back to a room and got started right away with a very thorough massage. As a nurse, I spend long hours on my feet, and my shoulders and neck carry the brunt of that tension. By the end of the session I felt such a noticeable release. It honestly shocked me how much lighter and more relaxed I felt in just thirty minutes.

When I got home, I even asked my boyfriend to feel my shoulders because I wanted to see if the difference was something he could pick up on too. He immediately commented that they felt softer and that the stiffness I always complain about was practically gone. For him to notice right away just confirmed to me how effective this massage really was.

It’s incredible that such results came from only a half-hour session. Next time, I’ll definitely be booking a longer appointment, and I’ll update this review to reflect how that goes. I love trying out new massage spots whenever I travel or have free time, and it’s become a bit of a hobby of mine. Some places leave you feeling underwhelmed, but this place absolutely earned a top spot on my list. Without hesitation, I’ll be coming back here regularly. Professional, effective, and worth...

Now I don’t typically write reviews, but in this case it was a must. Anna worked my body out so good and got some areas that I never knew needed attention. Trust me, you will not be disappointed after getting your massage here. The masseuses are very professional, knowledgeable, and did my body like no other masseuse has done it! It’s as if Tiffany became one with the areas of my body that needed attention and she was so in tuned to give me precisely what I needed! If you want to get the ultimate in relaxation and body work, I highly recommend this place! Thank you so much Anna for such a wonderful experience. This was much needed and appreciated! To add to all of the accolades, the massages are actually very affordable in comparison to so many of the other massage spas out here and I’m no novice to receiving...