Cy-Tex Gaming — Local services in Cypress

This is going to be a longer post but I wanted to share my experience. Before I do, I understand that this isn't everyones experience, just mine. I went to Cy-Tex gaming for the first time really excited looking for Pokemon and yugioh cards after someone recommended the store to me.

I walked in and bought four cards and continued to look around the store with my purchased cards. The employee expressed to me that service would be slow because he was the only one working today. While looking around, the employee went to the other half of the store while I continued to browse. From the back, another older employee came out and hovered around my general area near the front counter. After I finished looking, I moved over to the other half of the store with the cards I had purchased. I put them in my pocket and moved on to join the first employee.

When I went to the other half of the store to browse for pokemon cards, the older second employee followed me. I didn't think much of it until he followed me around to every part of the store. I noticed that his eyes were glued on to me everywhere I went. It eventually became clear to me that I was being followed. I continued to browse the store and different aisles as he continued to follow me with his eyes and moved to where he could see me.

Eventually, after I finished looking I returned to the front half of the store and waited to purchase a Yugioh EBT box. While I was waiting in line I heard the second older employee tell the first that I had put cards in my pocket. At this point, I got my digital receipt ready to show. Sure enough, when it was my turn to check out he told me that his boss saw me put cards into my pockets and needed to see them to verify that I had purchased my cards. I showed him the four cards I had purchased, and he shouted out to his boss that he could confirm that I purchased all four cards.

To conclude, after 15-20 minutes of following me around both halves of the store and through some aisles, rather than ask me if I had purchased the cards he just assumed I was stealing them and had the first employee ask me to show the cards in my pockets to verify that I purchased them and had not stolen them. After verifying that I only had the cards that I bought when I first went up to the register the second older employee laughed it off and tried to awkwardly play it off.

Like I said, I know this isn't everyone's experience, just mine. I went into the store so excited for all the cards, pokemon, and yugioh. I never thought that I would be treated to feel as if I was stealing or was a criminal. Despite all this, it is a great store filled with a variety of items and things. I do plan on returning and hope for a...

I signed up for the OP6 Pre Release at Cy-Tex Gaming on the Bandai app and was successful in registering. There were no messages posted from Cy-Tex Gaming up to the time of the event so I went and drove over an hour to get to CyTex Gaming with the expectation that I was in the tournament. When I got there, I let them know my status as successful on the Bandai app. They let me know that there were 2 events listed and that Bandai, "messed up, there should only have been one event and that I can register for the other event and be put on the waitlist." Sure, I'm going to register and be put on the waitlist 30 minutes before the event starts with over 60 people already registered... I understand that there have been allocation issues and the fault may have been with Bandai in listing 2 events on the app. But what is inexcusable is the inability from Cy Tex Gaming to make an announcement on any of their social media platforms or discord that there was only 1 OP-06 pre-release event listed on the Bandai app that was correct. Now, you have however many people that registered for the, "wrong" event coming to the store, only to be turned away at the door. A simple message or communication could have been sent to prevent this from occurring. I, along with many others, have wasted time and money due to Cy Tex Gaming inability to communicate with...

Dude at the counter is rude and very uninformed. Came in to ask about shrouded Fable, you guys have had stuff a couple days before release in the past. Was laughed at and told it doesn't release until 8, -23, and booster bundles wouldn't be available until mid-september. I then replied stellar crown will be out in mid-september, he again laughed and said no it's not.

Yes it is, I'm not sure what site you checked but that is incorrect. Rev. Boutique down the road has them in stock and is selling Friday. GameStop down the road has them in stock and will be selling them on Friday!

September 13th stellar crown will be available at these same locations. I like to mix up where I get my booster bundles from but I guess I'll take you guys off my list.

Saddest thing was he double-checked it on his computer before giving me these dates. Even if I was way off on when these sets were to be released, that was a terrible way to respond to a customer. Lost my...