HEB Car Wash — Local services in Cypress

Used the carwash on Friday (11/25), it only washed the top and passenger side of the car and appeared to be low on soap or wasn’t calibrated adequately to properly lubricate the brushes and prevent scratching. Went on Sunday to request a rewash and found that the wash was still broken and not using enough soap. I reported the issue to the teller who offered a refund, but I declined and asked that it instead be fixed. When I left the store 30 minutes later I noticed that the driveway wasn’t blocked and that the store was still taking people’s money for incomplete carwashes. I called the store to ask what would be done to prevent other customers from wasting their money, but I was told by the department manager that they won’t shut it down unless its broken and people are complaining. Apparently it takes more than one dissatisfied customer, and apparently washing only 40% of a car is worth full price and zero disclosure. HEB needs to close the wash until it’s properly repaired and updates it’s policy to test the wash more frequently. It’s unacceptable to knowingly take peoples money for services that weren’t provided, hoping that the customer won’t notice the deficiency and ask...

Didnt even do the whole cycle, just stopped after it...

Wonderful...