UFC GYM Woodbridge — Local services in Dale City

Shady front desk employee. I signed up in 11/21. Went to lessons for a couple months. Life got busy so I stopped. I kept my membership open in case I could return. I went in person 9/21 to cancel my membership. The big guy at the front desk explained I could freeze my account instead. He said (and I wrote down what he said and showed him to verify it was correct) my account would be frozen October, November, & December with no monthly charge. If I wanted to cancel before I started getting charged again to did in December to prevent being charged in January. Today I went in to cancel my account. He said I would get charged for December and it would cancel in January. I told him that's not what he told me and he should've told me I'd be charged again. He said "you didn't ask". Excuse me but that was the whole part of the conversation canceling and making sure I don't get charged. He would not stop. I told him to just stop going on and on about it. He said I was arguing with him. I told him he needs to stop talking about it and trying to keep it going. He said I can't tell him what to do. His signing machine wasn't working so he pulled out a cancelation paper for me to sign. I sign and date it 11-5-22. Then he signs it and dates it 1-1-23. As if I agreed to that date. So I began to write that I didn't agree to that on the paper and he snatches it from me and says I'm not allowed to change or write on it only allowed to take a picture of it. All in all the character, behavior, shady dealings, I won't be recommending this place anymore as...

Decent gym, just don't try to cancel your membership because it's near impossible.The manager seems to changes every 6 months and each one tells you something completely different in terms of their policies. Nothing is consistent at all and they don't keep their word. I froze my membership due to military obligations and was told it would automatically be cancelled if I didn't unfreeze it within 3 months and now they're charging me at their overpriced rate for a membership I can't use. I also am no longer in the area for the time being but according to the current manager, cancellations can only be made in person so all they can do is continue to freeze it for a 3 month period and then charge me for a month and then freeze it again for 3 months and so on till I return to the area to cancel it in person. It's a complete rip off. Wouldn't recommend this gym to ANYONE unless you want to be locked...

The gym itself and atmosphere are nice however the times and backdoor issue are what drove me away and are apart of my current problem.

I ended up having my bank account hacked and when I asked them to freeze my account was around the time I tore my Achilles and ACL and wasn’t able to go in to change my payment options.

I told them that I wouldn’t be able to come so I was just going to cancel my account and would pay what I owed and nothing past the day it was frozen they said that would be fine.

Now I’m currently dealing with a collection agency because they are trying to charge me 500 dollars in extra payments and fees. After I payed almost 140 upfront to join.

All and all good trainers but I was only able to use the gym maybe 10 times due to its hours in my opinion if your not going to use the gyms personal trainers it’s not worth the...