AutoZone Auto Parts — Local services in Dallas

Went there today because I needed a power steering pump and pulled for my jeep liberty. The guy that helped me gave me the options said that they had them on the Buckner and lake June location, he went ahead and charged me for them because he said that that way they'd just be waiting for me on the counter and I accepted this because I was in a hurry. Once I get to the other location the guy I asked about my parts looks confused and asks me if they called and confirmed that they had the parts. I told him I didn't notice them calling anywhere they just assured me that they would be there. One of the other employees at the Buckner and lake June location looks our way and says that not the first time they do that today. They both go looking for the parts I already payed for and they do not have them. They apologize and tell me I have to go back to the lake June and masters location so I can get my money back. Went back to get my money back and they were more worried about finding out which one of them did this because they were aware it wasn't the first time of the day. Anyways went to Orileys...

I don't usually frequent Autozone but I needed a new battery. I purchased an expensive battery (the only kind they had in stock for my car according to the cashier) but my car wouldn't start. I had it towed to the dealership that usually services my car and was told that the brand new battery was dead. I went back to Autozone to return the defective battery for a refund but was told that they could only offer an exchange. After further discussion I was advised that I'd have to come back the next day to speak with the manager. Thankfully I explained the situation to the manager who told me that I could come in for a refund. In the midst of a pandemic I wasn't crazy about multiple visits to the store but I receive my refund and the employees were very nice and tried their best to help with the initial battery situation. The lower score is because of the defective battery that caused me to have to pay for a tow & the cost of a new battery at...

Erik is a awesome person he went above and beyond for the customer I was very pleased with his work and his ability to satisfy me and get the part that I need. Before I got to Eric, I went to another AutoZone and at that AutoZone they didn’t help me at all. They had what I need and what I need. It had a lifetime warranty on it but they wanted me to spend $100 on the part I need it but I had a lifetime warranty. It didn’t make sense to me so I automatically left and I’m glad I did because Eric again help me out to the best of his abilities and I appreciate him and I just wanna leave a good review on his behalf. His store number is 01531. The address is 10218 Lake June Rd....