Little Caesars Pizza — Restaurant in Dallas

The worst customer service experience I ever experienced before I order one piece of one piece is taken an hour. I’m seeing everybody else walk out with multiple boxes coming in after me. One piece is taking one hour and longer. I’ve been waiting outside for hour. This is ridiculous. I don’t know what kind of piece of shop this is but it needs to be shut down . It’s Saturday. Everything’s moving slow. I’m not being taken care of just because I am a pick up order horrible customer service never come here don’t ever come here. I was told they can’t help me at all since I ordered online Saturday night wait a whole hour with a one-year-old just for one piece. I see people waiting outside with their kids for over 30 minutes for one piece. This restaurant store is ridiculous. They can’t give you no reason why your pizza is taken more than what it’s supposed to take. A very rude old lady with glasses with stars in her head I asked for a secure cover to make sure my pieces stay closed after waiting an hour for one piece and she refused to give it to me with the attitude and push my piece to the corner for me to get it without the secure thing on it I asked who pizza is she just said it’s yours. She had to get a manager just to get a security thing so my pizza box won’t fly open horrible customer service for this whole restaurant I will never ever come back ridiculous the way they treat their online customers. People been waiting over an hour for one piece so while they are just walking with no pepper in their step, trying to help other people out while they have six employees back there, I waited an hour for one pizza while they have six...

If I could rate less then a 1 I would because of the awful and unprofessional experience that I had at this location. I was given a coupon that was a free pizza which had locations that accepted the coupon and this location was in the list and I tried using it and the manager on duty Nerima looked at me rolled her eyes and called her manager Esmeralda Duerte which she then told me that she couldn’t take the coupon at the location I then I asked if I could speak to Esmeralda and she she was very hesitant on me talking to her soon after finally allowing me to speak to her , she placed her on speaker after giving me a nasty attitude and Esmeralda then told me that they don’t take coupons at this location which is ridiculous after trying to explain the coupon and show them and speaking to manager and then refusing to help me I gave up and got their names because this should not be tolerated this not how a corporate business should be handled. I then went to the Galloway store which was on the list and they accepted my coupon which I then knew that lake June location didn’t attempt to listen to me or care...

Ordered a Stuffed Crust Philly Cheese steak w/ Extra Mushrooms. This was a custom order, not a cookie-cutter order. Because of the custom request, I was charged $16.23 for the single specialty pizza, and then charged $2.15 extra for extra toppings, this is understandable and reasonable. What is not reasonable, is to be given the expectation of 15 mins for completion of order, and then when I inquired about my order, I was told it would be just 5 more minutes..I was not informed my order was not properly made and had to be re-made, over 30 mins go by and still order was not complete, I politely requested a refund. Refund was processed back on card, but no empathy, or sincerity about the shortfall was offered. The manager Esmeralda was rude, and even implied that the shortfall was my fault bc I ordered a pizza they don't normally make. I was made to feel as though my patronage was not valued, and that my presence as a patient, paying customer was not wanted. My large family and I frequent this location, that will not be the...