Baylor University Medical Center, part of Baylor Scott & White Health — Local services in Dallas

This hospital use to be to go hospital but it isn't anymore...Everytime I go to the bathroom its always dirty...I be in the waiting room for 6 to 8 hours they don't care if your suffering or not and some of the nurses are sweet and the rest of them are rude..I have Sickle Cell...Its a good thing I stayed away from this hospital...I really did like the views when I was on the Roberts building and the Pickens building...and the cafe people were nice to me as well..Its just bad enough this place just went down hill...Oh yea The last time I went here was January 2 my platelets were at 1100 which is concerning completely like they didn't keep me just in case to get it down I was pain and they didn't seem to care so whatever I'm not going to them never ever ever again!!!! I guess I don't trust them anymore!! The doctors in the ER barely seemed to care which they didn't.. Parkland nurses and doctors have WAY more respect for their patients than Baylor does. Man I was tryna go & get something to eat.when I was in there I had got 2 chicken biscuits and 2 Chocolate Chip Cookies when I get to checkout they're no longer take cash because some homeless people came in there & was taking stuff which was stupid.. And the Jonsoon 2nd Floor their bathroom was small and the 7th Floor and don't know what that smell was but it was a horrible smell...the nurses were nice there as well. You treat people with respect and dignity but I guess with this hospital and the nurses having bad attitudes it's not a good look on them at all...I guess they turned evil for no reason which is sad..I guess these people hate their job I guess.. I was admitted here on May 18th because my platelets were 1,532 and I stayed for 4 days and I had got a room....but my platelets were still high when I left, It was at 1,341 and then I went in on July 2nd until July 18th because my platelets were low at 107 because I was in so much pain and the doctors there were really respectful to me and they took good care of me in there...I was in the ER for 3 days because the upstairs was so full but then I had got a room. And I went on the Roberts 9th floor and it was clean and spotless. Of course They ain't gonna care if your in pain or not. It's like they don't care about their patients.. or the doctors just sit there and not give a crap... they'll just rush you out...and then they wanna get mad all because the patient's in pain....I see why they're low on stuff.. I went in on June 13 and was in there because they didn't have any rooms at the time because I was there for 2 days and the doctor discharged me the next day and the platelets were still high and I decided to leave and take my IV out.. because that was ridiculous and thought I was gonna get a room upstairs but I didn't which was stupid and ridiculous at the same time. I was in here on November 26 until December 24 and the doctors here were understandable and my platelets were 1,910 & they got my platelets down as well. They controlled my pain too. Now I'm in here again and I was out in the waiting room for 10 hours which is ridiculous...and the doctor I had last time I have her again and she knows nothing about pain & she's not gonna get my pain under-controlled nor she knows what I'm feeling in my body...and I know it's full and packed in here but dang... I'm currently in the Pickens building on the 4th Floor #414 and the nurses and doctors are respectful and polite to me. Now I'm in the Jonsson Building on the 7th Floor which I hate it over here Pickens building better than over here in Jonsoon. They couldn't send me up to Roberts or something I'd rather be over there than be in Jonsoon though this is where women have babies at on the 7th Jonsoon. They atleast could've be in the Roberts building but they didn't though because it's full. Damn I left In the back and forgot me. I barely got pain medication like an 1 hour and the doctor..these doctors don't know my pain or body it's literally coming back and patch barely helped..these doctors just don't care but I'm not finna get an...

Update: despite my first experience, detailed below as "original review", I gave BUMC a second chance and it almost killed me. I wish I were being hyperbolic but I am not. I recently endured an event that required a specific exam, so I went to BUMC again through the physician referral entrance. A triage nurse and doctor saw me almost immediately. My pulse and BP were elevated at admission (this is relevant). I was taken back to a curtain bed. I indicated I had a migraine starting. The doctor originally ordered diphenhydramine and Reglan. I have Reglan listed in my allergies. Thankfully, the nurse asked me my allergies before administering the drug. I was given Ketorolac instead. Not the best choice given the ulcer that likes to bleed but still, better than the Reglan. I was then taken for a CT w/contrast. As with previous review, I let them know the contrast causes tachycardia, shortness of breath, and dizziness. They chose to go ahead with this anyway. When I got back from the CT my head was hurting worse and I had thrown up in the bathroom before the CT. The doctor ordered droperidol (remember the admission tachycardia, droperidol is contraindicated in these cases without an EKG first, one was not preformed so the last one BUMC has on file for me would have been one that did also show T wave abnormalities). I insisted I was not psychotic and did not need an antipsychotic. The doctor came back to tell me, quite rudely, that he was not implying I was psychotic. Right after the drug was administered my heart rate shot up. I told the nurse something was wrong. I didn't feel right. He told the doctor. The doctor ordered Ativan which I declined because what I was experiencing was not anxiety. Due to the effects of that drug, I wasn't able to even have the exam I actually needed. What transpired after was my being discharged prematurely with my pulse at 138 and my BP consistently 140-150s/100-110s.

When I was discharged I was so disoriented I didn't even think I could put the address in my GPS much less drive myself there. By the grace of whatever God exists, I made it safely to the hotel. The entire night my heart rate dropped into the 80s, then shot into the 140s-170s. I was sweating profusely. I couldn't think clearly. I couldn't sleep. I felt my heart galloping in my chest. I couldn't stop shivering. My body was working incredibly hard to maintain homeostasis, to keep me alive. Ultimately, 911 was called. T wave abnormalities confirmed. 2nd hospital confirmed QT prolongation and toxicity related to droperidol.

Original review: I honestly wish I never bothered going to this ER. I went in throwing up blood; I left throwing up blood. My primary dr recommended that I go here. I was able to use the physician referral entrance, so the wait wasn't terrible. Once taken back, I was put in "hall bed 1." Staff had been informed that Zofran was no longer managing my nausea & vomiting (which I've been dealing with since before my cholecystectomy on May 5), yet, that's what I was given. A CT w/ contrast was done despite my mentioning concerns about the contrast (I've had a poor reaction previously). I was given fluids and discharged. All of this I could have overlooked... and then I saw the progress note from the visit. I'd love to know what obesity has to do with my presenting concern. An 11% drop in body weight in a short period of time is an 11% drop regardless. Additionally, I'm quite curious to know what patients do not have education and literacy barriers, if it was noted that these were barriers to my care. This is not meant to be a statement of arrogance, rather, with 2 graduate degrees and a PhD in progress, I certainly hope that this is not an area in which I am deficient. If I presented in such a way then it was a symptom of having been vomiting for over a month and subsequently becoming malnourished; the doctor would have been wise to complete a more thorough H&P that captured those facts more appropriately before labeling education and literacy as a...

IF YOU HAVE MEDICAID DO NOT GO HERE PLEASEE!!!!!! I walked into the Emergency department, complaining of pain in my right flank(AKA side) unknowingly having a fever AND sepsis in my kidneys. Triage caught the fever which was at 101.7, and I was seen by Dr. Mario Tovar, who was amazing and pretty much knew about the sepsis right away. He had a hunch, diagnosed it, ordered the tests, and he did amazingly at being gentle while trying to see where my pain was. I was then taken to a room about 20 minutes later, where I got 2 IVs and a whole bunch of other tests. One which included an STD panel, to see if an STD was the reason for my pains. During the STD test, I was told to scoot to the edge of the bed, however the pain in my side wasn’t having that. I verbally asked for help, and all they did was watch. Then in an effort to help myself, I tried to scoot, and ended up screaming in pain because the angle that my neck was sitting made my kidneys flare up in pain. Crying, I’m begging for help. Instead of moving me, they placed the metal in anyways and hurt me again in the process. Because of the trauma I had witness thus far, my boyfriend had to convince me to stay and get help. When I was finally out of the Emergency Department, I was able to relax a little while they started trying to rid me of my sepsis with antibiotics and manage the pain with medicine. I was given all types of pain medication, including narcotics, trying to mediate the pain that just kept growing. During my stay, I was NOT informed of any lab results or anything else regarding my treatment. The only thing I knew about was that they were scheduled to give me pain meds. On my 2nd day there, I hear a lady coding in the room across the hallway. I am too empathetic to be able to listen to that without being concerned. When I asked, the nurse assured me that she would be okay. She coded about 3 more times before I ended up leaving AMA. The reason I left is because every time I told them the pain was spreading and it was getting worse, they told me they’d speak to the doctor. Eventually I asked to speak to the doctor. I spoke to the charge nurse, and the doctor. I was told that my treatment plan wasn’t going to be changed and if I left and died it wasn’t on them. Which I knew already, but see I have a little girl at home and I’m all she has. So I decided to stay, but that was BEFORE I saw my blood test results. Within 24 hours, damn near EVERY test was abnormal. I was WAY worse off than I was. And what they were doing was doing the opposite of helping. I requested the doctor, and she came back and I told her I’m not about to lay here and die so she can either change the treatment plan, explain to me what’s going on, or I will leave and she can prescribe me something at home. She refused to do the first 2, and when reminded of her oath, she stated “as I said earlier, if you leave and pass away it has nothing to do with me.” So I left. She prescribed an antibiotic that WORKED. There was no need for the narcotics and the torture my body endured during that stay. On my way out, I left the robe I walked in wearing. While waiting for it to be brought to me, I got body checked by a 6 foot white security guard with a beard. He kind of had Ian Hawk’s face with a furry orange animal on it. Either way, DONT DO IT. THEY WILL KILL YOU IN THE MEDICAID SCAMS THEY HAVE...