The Kimpton Pittman Hotel — Hotel in Dallas

Bottom line - if you value your sleep and you plan to be here on a Thurs, Fri or Sat night, do not stay here. ||We have stayed at several Kimptons and enjoy the brand and the typically wonderful service. That was not our experience at Kimpton Pittman. I reserved three rooms for our family group of 5 staying over on a Saturday night. We were on the third floor directly across from the night club Vice Park, which has a huge rooftop patio. I was told at check in that it may be "a little loud" b/c it’s the weekend in Deep Ellum, but that there would be ear plugs in the room for us. Well, it was absolutely ridiculous. The music was so incredibly loud until 2:30-3:00 am. And no, this was not just the "lively and vibrant neighborhood" of Deep Ellum (as hotel mgmt will refer to it); this was coming solely from the one night club across the street. Other reviews mention the rail traffic; interestingly we did not hear this, as it must have been drowned out by the club music. ||Around 10:00 pm, I called and asked the front desk if there were any sound machines. I was told that the hotel currently only had two working sound machines and the rest were broken, but the hotel was “working on” getting some more. I asked to have these two machines and one fan delivered to our room, and I would distribute to our kids in the other two rooms. About 10 mins later, I got one sound machine and one fan. I called and asked for the other sound machine I had requested and was told some other guest had just taken it. Hmm. So I asked for two more fans instead. I then plugged in the sound machine, and it didn’t work. When the second delivery came, it was just one fan, not the two I had requested. So at this point, we had zero working sound machines and two fans for three rooms. ||Even with the fan in our room, you could still hear the noise and vibrations. The fan only slightly masked it. And the ear plugs honestly were worse as they block out the fan noise and then you just hear the constant vibrating/thumping in your ears. ||I understand the hotel can’t control the club’s noise, but the hotel had zero solution to this problem. I would never stay here again and would be surprised if there are any repeat customers if their original stay was in one of these rooms adjacent to the night club on a weekend. ||At check-out when I raised the issue, I was told that the hotel manager would call me when she got to work that afternoon. I did not get a call from her that day or the next, but an email two days later where she told me they were reimbursing my room incidentals (around $80) and giving me back 5000 points. I used 162,000 pts for these 3 rooms. So in my opinion, this was quite laughable. When I replied that this did not "make it right", I received no response for a couple days. I called the asst. manager with whom I had emailed and was able to speak to her and relay my concerns again. She told me that I was going to get an additional 10k points and followed up with this by email. I replied again that I did not think this was satisfactory and was told by the next higher up manager that the hotel thought this "appropriately reflected their commitment to guest satisfaction while recognizing the challenges of factors sometimes beyond our control." Not sure how they are committed to my satisfaction here OR how having ample sound machines as well as appropriate disclosure to guests is out of their control??||In the handful of times when I've had a serious issue with a hotel stay, I've never had the hotel tell me what they think is appropriate, as opposed to wanting to make sure I also feel it is appropriate. This makes me think that this issue is so bad that the hotel simply can't refund a whole night's stay for every guest who complains about this issue or they would be doing it all the time. ||In addition to the above issues, service was lacking in other areas -- poor breakfast service at the hotel and lack of coffee at the morning coffee station (I went to get coffee twice on the morning of our departure and there was no coffee pot; I was told it was being refilled both times, but it was never brought back).||The positives: the room itself was spacious and clean, the wine happy hour was nice, and the gym and pool area were great. ||It's unfortunate that this Kimpton was not able to live up to our experience at...

The Kimpton Pittman: A Symphony of Disappointment in Three Expensive Acts

⭐⭐ (Two stars, and that's being generous)

My Kimpton Pittman experience began with an unexpected meet-cute straight out of a bad rom-com. After checking in, I was given a key and directed to the sixth floor. When my key card refused to work, I naturally jiggled the handle—only to hear a woman's voice from inside saying "I'm in here."

That's right. They assigned me to an occupied room.

As I headed back to the lobby to sort this out, the phone at the front desk rang. It was my almost-roommate calling to report the strange man trying to break into her room (me). I had to explain to the staff that while an unexpected hookup might be someone's idea of a hotel perk, I was here on business and preferred my own accommodations. They apologized and reassigned me to a room on the fifth floor.

But wait—it gets better!

For $380 a night, you'd expect a mattress that doesn't double as medieval torture equipment. Apparently, the Kimpton Pittman missed that memo.

Let me paint you a picture: I paid premium prices for what turned out to be the "sleeping on a dragon egg" experience—and not in a cool Game of Thrones way. The mattress wasn't just lumpy; it had a crater so deep I'm pretty sure it's where hopes and dreams go to die.

When I voiced my concern, they helpfully offered to "rotate" it—because apparently flipping from one Grand Canyon-sized depression to its identical twin would somehow improve my sleep quality.

I've had better nights at Motel 6. At least there, my disappointment came with a reasonable price tag.

But wait—don't worry! They make up for the spine-realigning mattress with $15 water bottles and $12 candy bars. Nothing says "luxury experience" quite like highway robbery from your own minibar.

Day two brought an exciting new feature to my room—indoor water features! My toilet decided to recreate Niagara Falls on the bathroom floor at 6 AM.

I called the front desk and was told maintenance would be up when they arrived at 7.

Spoiler alert: no one showed.

Several hours later, the impromptu indoor pool had expanded its territory. I took photos, went downstairs, and informed the desk that my earlier call had been ignored. I guess they figured what's a little water damage when you clearly can't afford new mattresses? By the time I return later in the day, the issue had been resolved.

But the true pièce de résistance was breakfast—or rather, the concept of breakfast, since actual food never materialized.

After being ignored for 23 minutes (yes, I counted), I finally placed my order. Then, after another eternal wait, a server triumphantly delivered... someone else's meal.

When I explained I'd ordered an omelet with bacon, they retreated to the kitchen where I witnessed what appeared to be a small panic attack at the ordering terminal.

Fifty minutes after being seated—still no breakfast, just apologies. I eventually abandoned the mission to attend my conference, hungry and increasingly grumpy.

Did I mention the room overlooked train tracks? And apparently a nightclub that pumps EDM until 1 AM?

Between the train horns and bass drops, I felt like I was sleeping (or attempting to) in the world's most expensive rave.

No earplugs provided, no white noise machine—just you and your thoughts about how much you're paying for this "premium" experience.

I look forward to checking out today. I know a comfortable seat awaits me on my flight home. Maybe I'll get some sleep on the plane.

If you're coming to Dallas and hoping for bougie accommodations with well-appointed rooms, save yourself the disappointment and head to the Statler down the street.

The Kimpton Pittman Hotel has mastered the art of charging five-star prices for a two-star experience.

But hey, the staff is really, really sorry about everything. So...

Bottom line - if you value your sleep and you plan to be here on a Thurs, Fri or Sat night, do not stay here. I reserved 3 rooms for our family staying on a Sat. night. We were on the 3rd floor directly across from a the night club with a huge rooftop patio. I was told at check-in it may be "a little loud" b/c it’s the weekend in Deep Ellum, but we were given ear plugs. Well, it was absolutely ridiculous. The music was so incredibly loud until 2:30-3:00 am.

Around 10:00 pm, I called and asked the front desk if there were any sound machines. I was told that the hotel currently only had two working sound machines and the rest were broken, but the hotel was “working on” getting some more. I asked to have these two machines and one fan delivered to our room, and I would distribute to our kids in the other two rooms. About 10 mins later, I got one sound machine and one fan. I called and asked for the other sound machine I had requested and was told some other guest had just taken it. Hmm. So I asked for two more fans instead. I then plugged in the sound machine, and it didn’t work. When the second delivery came, it was just one fan, not the two I had requested. So at this point, we had zero working sound machines and two fans for three rooms.

Even with the fan in our room, you could still hear the noise and vibrations. The fan only slightly masked it. And the ear plugs honestly were worse as they block out the fan noise and then you just hear the constant vibrating/thumping in your ears.

I understand the hotel can’t control the club’s noise, but the hotel had zero solution to this problem. I would never stay here again and would be surprised if there are any repeat customers if their original stay was in one of these rooms adjacent to the night club on a weekend.

At check-out when I raised the issue, I was told that the hotel manager would call me when she got to work that afternoon. I did not get a call from her that day or the next, but an email two days later where she told me they were reimbursing my room incidentals (around $80) and giving me back 5000 points. I used 162,000 pts for these 3 rooms. So in my opinion, this was quite laughable. When I replied that this did not "make it right", I received no response for a couple days. I called the asst. manager with whom I had emailed and was able to speak to her and relay my concerns again. She told me that I was going to get an additional 10k points and followed up with this by email. I replied again that I did not think this was satisfactory and was told by the next higher up manager that the hotel thought this "appropriately reflected their commitment to guest satisfaction while recognizing the challenges of factors sometimes beyond our control." Not sure how they are committed to my satisfaction here OR how having ample sound machines as well as appropriate disclosure to guests is out of their control??

In the handful of times when I've had a serious issue with a hotel stay, I've never had the hotel tell me what they think is appropriate, as opposed to wanting to make sure I also feel it is appropriate. This makes me think that this issue is so bad that the hotel simply can't refund a whole night's stay for every guest who complains about this issue or they would be doing it all the time.

In addition to the above issues, service was lacking in other areas -- poor breakfast service at the hotel and lack of coffee at the morning coffee station (I went to get coffee twice on the morning of our departure and there was no coffee pot; I was told it was being refilled both times, but it was never brought back).

The positives: the room itself was spacious and clean, the wine happy hour was nice, and the gym...