Blue Nile — Local services in Dallas

My experience with Blue Nile has, unfortunately, been less than ideal. I give it a 2/5 on the prospect their jewelry and gemstones are among the best, but everything else has resulted in a headache of an experience.

I ordered an engagement ring for my fiancé towards the end of October. The ring arrived around mid-November, just before the Thanksgiving holiday. I intended on proposing that week and had plans for it so that we could surprise our family members when we traveled back home. Unfortunately, Blue Nile gave me a ring with the wrong specifications, and because of the holidays, there was no way of them getting the ring fixed and back in time. They said it would take weeks, so I ended up having to use the incorrect engagement ring with the promise that we'd send it back and get the correct one. Frustrating, but because I was told Blue Nile would fix the ring without any additional charge, neither me or my fiancé were entirely upset about the situation at this point.

Upon returning to Dallas after the holidays, around the 25th of November, we returned to Blue Nile to get the ring fixed. Again, because of the holidays, they said it would take awhile, so we sent it off and have waited patiently since.

We're close to two months waiting on this ring and have yet to see it returned to us. I have no idea what's going on, as I've been kept in the dark for most of this, but upon calling them earlier this week, it's become increasingly clear to me that we are nowhere near getting this ring back. I am speaking with the person who sold us the ring later today in the hopes that we can get some clarification, but nobody else seems to know what's going on. Not even the store manager was aware of this situation as evidenced by our discussion on January 18th. They indicate there have been lots of back and forth between the store associates and the location where they send rings to get fixed, but it doesn't seem like any work has started on the ring. I can't get a direct answer from anyone. Even worse, the conversations I have had with the store associates would imply that I may have to end up spending more money than what was initially agreed upon because the specifications we wanted were a special order. I was never made aware of this when we made the purchase all the way back in October.

As anyone knows, buying jewelry of this quality isn't cheap, so I expected Blue Nile to do better when handling something of this magnitude. I understand not everything always goes according to plan, but it feels as though our situation has been the result of continued negligence on Blue Nile's part. Here's hoping I get some answers this afternoon, but regardless, whatever comes next doesn't really discount the insufficient experience I've had since.

EDIT: Changed my review from 2 stars to 1. I was never able to speak with the store associate as promised despite calling numerous times, and I ultimately had to escalate the issue to higher management at corporate to get anything resolved. Unfortunately, Blue Nile's mismanagement of my order left me wanting a refund, and I requested as such. However, because the request was outside of the 30 day return policy (even though I had it in my possession for, at most, a week and a half), Blue Nile refuses to give me a refund, so now I'm stuck with the ring. To put in simpler terms, Blue Nile continued to screw up, but they refuse to take responsibility for their incompetence and have instead put it on me. The only thing they offered to remedy the issue was a 10% discount for the order, which feels wildly incongruent with everything I had to put up with. I still don't have the ring and probably won't have it anytime soon. It's still in production to be fixed. They also offered a 25% discount off my next order, but it's all meaningless because it assumes I'll come back. Rest assured, this is my first and last time purchasing anything from Blue Nile.

This place is a scam. Please take your...

Went to the Dallas location on Tuesday 5-28-24 for my 5pm appointment. It was closed, while the entire mall was open and filled with people. No one called, nor emailed me that they closed. I lost over 2 hours of my time driving down and back.

Their email after the appointment confirmation let's you know they value their own time and expect you to show up, but they don't extend the same courtesy to you.

"Please note: We may not be able to service your appointment in the event of late arrival. Due to the high volume of appointment received, we are only able to hold your appointments for 10 minutes past your scheduled time. We value and respect our client's time and will do our best to keep you on schedule: however there may be a short wait while the appointment ahead of you is completed. If you need to reschedule or cancel your appointment, please do so. You can do it directly from the email confirmation you received or you can email me back directly."

So, I went online to customer service, they said the store closed due to the storms that morning.....Yep, the entire DFW area went through that storm and as I mentioned earlier, the entire mall was open, but not Blue Nile. They apologized and asked how they could fix it. I asked to have someone email me a new appointment and take care of me....no one has bothered to do anything. No one followed up from the missed appointment....no one followed up from my customer service interaction....complete crickets.

Blue Nile obviously doesn't care, so you've lost me as a potential customer. (This was my first and only interaction with this company.)

*Wait...now you want ME to call? Lmao! It's YOUR job to make this right.....YOU already lost ME as a potential customer.....and this further proves that Blue Nile doesn't care about their potential customers and the experiences people have trying to do business with them...... your response is completely...

My experience with Blue Nile has been incredibly disappointing and frustrating. I sent my wedding ring to them for resizing with the expectation that it would take 4-6 weeks, but it ended up being almost 8 weeks later and there was still no resolution in sight. What's worse, whenever I tried to inquire about the status, I was met with dismissive responses from customer service. On top of that, I was frequently hung up on during calls. Given these experiences, I made the difficult decision to request my ring be returned to me without the resizing completed. The lack of professionalism and poor communication from Blue Nile left me with serious doubts about their ability to handle such an important and sentimental piece of jewelry. It's honestly shocking to me how they manage to stay in business with such subpar customer service. If you're considering using Blue Nile for any jewelry services, I would strongly advise you to think twice and perhaps explore other options where customer service and reliability are more consistent and trustworthy. Their employees also admit how the customer service is horrific and how ridiculous the wait time is. Stay away from this company.

Edit: I have no desire to contact you. I contacted you all many times during the 8 week ordeal I was put through and you refused to have a solution. Not sure how the representaives in your showroom plan to help anyway as they have admitted to me that they themselves dread dealing with your customer...