Made reservation for Christmas Eve family dinner. We have always enjoyed Eataly’s restaurants;however, things went down hill quickly. If you’re gonna be open for holidays(they are open for Christmas too) please make sure you are well stocked. First outage, my wife ordered a cocktail, “I’m sorry we do. It have the correct ingredients for your cocktail”, 2nd outage, would you like an appetizer? Yes, I’d like pane rustico (bread), I’m sorry we are out of that bread! WTH! 3rd outage, probably should’ve just left after this one, “we’d like 4 of the truffle special dishes and 3 other dishes with the “special” shaved truffles”…waitress “I’m sorry sir we are out of the winter truffles or any truffles for that matter. “ Can I still order the special oh yes sir we will just cover it in truffle oil. WTH! Joe would not put up this! His best friend (Gordon Ramsay) says truffle oil is Sh**. If you don’t have the ingredients take it off the menu! Again. Should’ve just left at this point. We go ahead and order items that they have ingredients for…Dessert comes along, 4th outage, “I’d like an espresso and cappuccino”. I’m sorry our espresso machine is down. (Our reservation was 7:15pm I wonder if it was cleaned and then just tell customers it’s broke. ) can we still order tiramisu? Of course! Why you ask because it’s premade. Ok we will take a Nutella pizza (for kids), a tiramisu and the chocolate budino. Nutella pizza (made to order) comes out in 5 minutes. We set around another 5-10 minutes and waitress walks by “how is everything “ me,”be better if we could get the premade desserts.” Oh I’m sorry sir, comes back with desserts, 5th and final outage, I’m sorry sir we are out of SPOONS! I couldn’t believe this. We eat tiramisu and mousse with FORKS! Ready to blow my top I tell myself it’s Christmas and have my entire family and mother with us. I take it and just want to get home! $500+ later, party of 7, we begin to walk out of the restaurant into the Eataly store and what do I see, spoons and truffles for sale. Lol

Again if you’re gonna be open for holidays please make sure you can take care of your customers.