Dallas College — Local services in Dallas

Most of the recent reviews are about the awful transition to Workday and lack of student service. I have faced the same issues as many other reviewers.

For their customer service, they use a virtual queue in order to handle student issues. I had to wait 4 hours in their virtual queue because they hadn't removed a hold on my account (which prevents me from registering in courses) due to "not having" the high school transcript I sent two months ago (on the website I used to send my transcript, it said they had downloaded it 5 days after I sent it). Another way they do customer service is by texting. I used it several times and when you are in a conversation with a representative they try to end the session as soon as possible. During a session with one of them, they would take longer to respond to me then I would take to respond to them and then decided to cut the conversation since I didn't reply within a minute. When asking for assistance, they usually refer you back to your success coach or the cashier's office. This behavior happens on phone calls too. They are more helpful, however you can get a lousy success coach sometimes. One of my past coaches never responded to the emails I sent her. The only other interaction I had with her was one where she emailed me to say she was leaving her position. My other coach was helpful and would address my issues in a reasonable amount of time, however.

Another issue with the college is that their new system. For Fall 2025, the college decided to switch to Workday. This change was done hastily and in an improper manner, which was an unwise decision considering Workday is now where all course registration and most financial statements are. The system that drops you out of your courses is automated so no human ever sees what's going on until it's too late. I was dropped twice due to this system. The first incident was because a course had tuition due a month before the course even started (they didn't even announce the professor or add the syllabus for the course). Because I didn't pay for that course, the system decided to kick me out of both of my courses (even the one I already paid for in full on August 26th). I went through chats with my success coach and customer service before being redirected to the cashier's office who told me to fill out a course reinstatement form.

Once I was reinstated on September 30th, I email the cashier's office again to have the drop fee removed from the course. They said on September 30th "I sent an email to my manager to request the fees be removed. Please allow 24 hours for the process." On October 1st, I was once again dropped from the course I had already paid for for "non-payment issues" by the automated system. This is the same course I paid for entirely on August 26th. I talked to customer service on October 3rd and they said there were unable to get rid of the prorated fee that they said they would take care of in 24 hours of September 3oth. The first two calls I had this day were of no use. In fact, one of the representative had a conversation with their co-worker during our call. Only after the third call was my issue addressed properly. This is unacceptable. I am being told that I have to fill out another reinstatement form for a course I paid for in full.

I am mostly satisfied with the education aspect of Dallas College. Professors are mostly decent and the courses are high quality. However, the above issues have significantly worsened my opinion of...

Out of all the community colleges I’ve attended, Dallas College is the absolute worst. Even after being awarded over $4 million with over $2 million allocated for training they have some of the most untrained, unprofessional, self righteous staff I have ever encountered. Financial aid personnel will give you attitude when you go for assistance, if you’re not on campus you have to wait over 8 hours to talk to someone online. Every single year Dallas College will attempt to sabotage students funding, withhold money, and give you run arounds FOR MONTHS. Majority of the student success coaches are severely inexperience and the cold, uninterested one I was assigned to went missing on me for nearly a year. I overtook 2 semesters of classes that I don’t even need every after meeting with a success coach every single semester, resulting in me taking over the amount of credits that Dallas college allows. Majority of the “Professors” are just there to post grades and fail students even if the error is on their end. They will ignore correspondence until the end of the semester and post course assignments according to THEIR schedule and not the syllabus. When I was experiencing housing issues I had one professor whom I was the ONLY person attending the weekly meetings cent to me about her divorce and selling of her house, I was transparent I was in a domestic relationship and thoughout WEEKS of bonding gave me a D after refusing to open up ONE assignment I missed. Another professor had me go MONTHS without course books or content and I emailed her trying to get access and she finally answered weeks before the summer semester ending and it resulted to an F. I appealed it and emailed a Dean and NEVER heard back from anyone. Retook the class and got an A. It’s never the work that’s difficult it’s being instructed and led by incompetent instructors who brag on their accomplishments yet can’t instruct a course adequately. Midterms are here and financial aid has held my funds just to mail them to an address I no longer have access to and want me to out my safety at risk for a check. I’ve spoken to them many times and they NEVER told me they were mailing a check nor have they ever mailed me a check in the years I’ve attended. My overall experience at Dallas college was HORRIBLE with the exception of interacting with Mr. Luis Gonzales and I believe a success coach name Ms. Tabia and I pray thy utilize the funding on adequate training, improvements in operations, possible a whole new F-Aid staff because the people at the counters are horrible, and chairs for students to sit on while they deal with financial aid because I am pregnant and had to stand while getting matter of fact attitude from staff who didn’t care and say comfortable in...

If I could give negative stars, I would. My experience with Dallas College (DCCCD) has been a complete disaster — academically, financially, and administratively.

Let’s start with the most serious issue: they charged my card without my authorization. That’s financial misconduct, and I’m still waiting to find out if I’ll even get a partial refund for a class I couldn’t fairly complete.

This summer, I took MATH-2420 (Differential Equations) while working 60 hours a week just to cover tuition and living expenses. Instead of offering support or reasonable flexibility, the school threw an impossible workload at me:

11 exams in 4 weeks, including 2 exams that were each worth 50% of my grade

9 chapters, each with:

6–8 homework assignments

About 15 questions per assignment

That’s hundreds of questions, exams, and time-sensitive deadlines, all packed into a month. The structure wasn’t built for learning it was built to break people.

Then came the final exam, which I scheduled at the Richland College testing center. I was kicked out mid-exam with no warning, no notice, and no chance to finish. I contacted the school before the course ended and got no help, just silence until it was too late. As a result, i failed, not because I didn’t care, but because I wasn’t allowed to finish what I started.

And if you try to contact academic advising or registration for help? Good luck. The phone system is a total mess. You’ll be told the wait time is 15 minutes, only to sit on hold for 45 minutes or more, and finally speak to someone who has no idea how to help you, if you don’t get hung up on first. More than once I was transferred into another phantom queue where I had to start the process all over again. Nothing works. No one knows anything.

This isn’t just an inconvenient experience. It’s a system designed to wear students down, make them give up, and keep their money.

To recap:

Unauthorized charges

Overloaded, unfair course design

Inaccessible or broken testing procedures

Incompetent phone support for academic advising and registration

Zero compassion, follow-up, or accountability

I requested a 50% refund, and even that was met with silence.

Dallas College doesn’t care about students — only tuition payments. They will leave you stranded, unsupported, and out of...