Opening Bell Coffee — Restaurant in Dallas

I am writing to express my deep concern and disappointment regarding the lack of accessibility for individuals with mobility impairments at your establishment, Opening Bell Coffee. My friend and I, one of whom relies on a walker due to brain surgery, recently visited your location and encountered significant obstacles when attempting to access the facility.

Upon arrival, we discovered that the main entrance was solely accessible via stairs, with no clear notifications or signage indicating an alternative route for individuals with disabilities. Regrettably, there was no hostess or staff member present at the main entrance to assist or provide guidance on accessible entry points.

After contacting the establishment, the worker on the phone admitted that the main entrance lacked accessibility for individuals with disabilities. It was disheartening to hear that your facility does not prioritize or accommodate individuals with mobility challenges adequately. Furthermore, the worker struggled to articulate an alternative route, initially offering a vague description of sliding doors before recalling that all the doors were broken. The only suggestion provided was to wait for someone to exit, hoping for the possibility of access through that means.

This experience was not only inconvenient but also deeply discriminatory. Every individual should have the right to access public spaces without facing unnecessary hurdles or being made to feel unwelcome. The lack of proper accommodations and the dismissive approach to addressing accessibility concerns are unacceptable and contravene the principles of the Americans with Disabilities Act (ADA).

I strongly urge Opening Bell Coffee to take immediate and comprehensive action to rectify this issue. It is imperative that you make necessary modifications to ensure full compliance with ADA standards, including clear signage for accessible entry points and functional access for individuals with mobility impairments.

I sincerely hope that this incident serves as a catalyst for positive change in your establishment's accessibility practices. Every person deserves equal access to public spaces, and it is crucial to foster an inclusive environment that welcomes everyone without discrimination.

I would appreciate a prompt response outlining the steps being taken to address this matter and the timeline for implementing necessary changes to ensure accessibility for all patrons.

Thank you for your attention to this...

Note: Reviewing as a coffee shop, not live music venue. If coming for coffee shop, note that during live music events there is sometimes a charge (not sure if it’s every time, but when I was there it was $15 to stay once the live music started, I wasn’t there for the show, so I had to leave).

I love the ambience and decor style here and the drink menu has a lot of options. Comfortable seating options for relaxing, reading, studying, hanging out. I like that they stay open late, although I was bummed when I had to either pay a cover charge or leave once the live music started (I had arrived before that and ordered my drink without being told that I’d have to pay or leave shortly, so I was already seated with my drink and book and all, and then when the music started someone came and said I either needed to pay for the music or leave).

One reason I like the location is that it’s easy walking distance from the DART station (Cedars station, red &...

I’ve been here a few times and recently I’ve been disappointed with the quality of the food and service. I ordered a matcha last time and it tasted extremely watered/milked down and it barely had any ice in it. Today I got a smoothie and I could tell that they weren’t sure how to make the smoothie and were having trouble with the consistency. The smoothie separated as soon as I walked out of the coffee shops and had barely any flavor just syrup and ice. I ordered a Kolache with it and it was stale and tasted like it had been sitting there for a few days and had reheated it. I’m disappointed, especially since I used to really like the coming here and the quality used to be good. Also, my smoothie was covered in coffee ground in the lid and...