Diesel Fitness — Local services in Dallas

Most of the equipment is old, broken or has missing pieces. The rowing machine has been broken for over three years.

There are way too many members. I often have to wait and wait and wait for equipment, even in off-peak hours. There is an INSANE amount of personal trainers - more than I have ever seen in any gym anywhere else. Add these trainers and their clients to the already over crowded gym and it is chaos. One of the selfish trainers uses eight or nine different pieces of equipment all at one time, so that means no one else can use them. Considering the size of the gym, that means the majority of the weight machines are being used by him and everyone else has to wait. Then, afterwards that same trainer walks off and leaves all that equipment for someone else to clear up.

I spend a lot of my workout time cleaning up other people's equipment before I can use it - often it is the gym's own trainers who think they are too special to clear up their own equipment.

Most of the trainers spend much of their time playing on their phones and admiring themselves in the mirrors instead of focusing on their clients.

In the free weight area, people are actually bumping into each other because it is too crowded. The music is often way too loud - I have earphones but the gym music is so loud I cannot hear my own music.

I often come home covered in mosquito bites because the gym owners are stupid and leave the doors open !! They don't want to pay for a/c.

Parking is also a nightmare during peak hours, but gets better after 8pm.

I have also seen members bring their dogs into the gym ! I shouldn't have to deal with that.

The older guy on the front desk is really nice but another one of the guys on the front desk (his name may be Jason) is very miserable and unhelpful. He has a little circle of members and trainers who he is nice to, but he is horrible to everyone else. He has a bad attitude and more than once I have heard him loudly making fun of members behind their backs to other members and trainers. Very gossipy. Very unprofessional.

Update Oct 2018 - more and more people are bringing their dogs into the gym - including the people on the desk. It is absolutely ridiculous to have to listen to dogs barking and whining while I work out. On rainy days, the whole gym stinks of wet dog - the smell makes me want to vomit ! One immature, attention-seeking girl ties her dog to different machines as she goes around the gym, so other people are unable to use those machines - it's unbelievably selfish, yet the gym allows her to do it ! The guy on the front desk brings his dog and I've seen him mopping up pee more than once. Seriously, why are clients having to see this ? Why can't people leave their dogs at home ? Some people are allergic to dogs, why should they be forced to deal with dogs at a place they pay to visit ?

I canceled my membership. Diesel Fitness has turned into a disgusting, filthy, smelly pit where I can't relax. I now pay the same price to go to a gym where they behave professionally and respect their clients. No dogs are allowed in my new gym and...

This gym has very frustrating business and accounting practices that truly do not serve the best interests of their members. I signed up here only because the personal trainer I hired rented space from this gym. This was where she was hosting her clients, so I had to sign up. After I stopped sessions with her, I truly forgot I was paying monthly for the membership. Apparently, after months went on (of me paying my membership without setting a foot in the place) I got a new debit card in February 2019, and they were unable to collect my monthly dues.

Fast forward today.

I received a text message from Sam as a “courtesy” to let me know my account will be turned over to collections this week and it will impact my credit score. Sam went on (via text) to provide “proof” of collection calls and emails that were send to me. This list is very long and detailed of calls, VM. However, the year is 2019....the plague of robocalls are endless. Forgive me for not picking up your “E-fit Autodialer” 888 number....When is the last time you called back one of the zillion spam calls you receive a day? I still find any proof of voicemails that were left but for arguments sake, let’s say they were.

Sam got ahold of me in SERIOUSLY two minutes via text to discuss this situation. This could of been resolved so painlessly months ago...couldn’t someone have just reached out like this from the start? I might of even kept the membership.... I really would have just happily given you my new card number, but it’s obviously too much to ask to be contacted directly by the organization I signed my contract with.

What is at fault here are ineffective outsourcing collection methods that create unnecessary confusion and time consuming debacles for your members.

You’re a small local gym. That’s why people love you. Chill out. The New Jersey collection agency you hired is ineffective. CONNECT with your members the right way when there’s an issue. Is that really asking too much of a gym that prides itself on being a small local business? Honestly you would collect more that way. Life is hard enough. Dealing with your gym membership should definitely never get to this point.

Don’t waste your money or time at this place.

This review will not be amended or rewritten regardless of any future rebuttal or opinions from management/ownership. It is obvious from other reviews it is standard business practice here at Diesel to only be defensive and rigid in times of disagreement which truly speaks volumes of the character and values of this...

I used to go to this gym. I sustained a stress fracture in my hip after my personal trainer kept pushing me to keep going even though my hip was "sore". When I told him my doctor said I had a stress fracture, this trainer still had me come in to do upper body work. I did not realize how badly I was injured because a stress fracture often presents as a dull pain or ache. I trusted my trainer to recognize the signs of overuse and to advise me to back off when needed. He was greedy, though. The personal trainer, George, talked me into paying him directly for sessions so he could keep all the money for himself. I paid him in advance for sessions because I felt bad for him. He gave me some sob story about his financial situation (girlfriend demanded he make more money, or else). Afterwards, he never kept his appointments. I never saw him or my money again. When I told the owner of the gym, he asked me to meet with him at a coffee shop to find out what happened. He did everything he could to schmooze me into keeping my membership and to continue paying for personal training sessions. He didn't fire George, just lowered his cut of personal training fees. I never got my money back because I refused to continue my training sessions/membership. At this gym, all they care about is money. It's been years since I went there, and my hip is still messed up. Don't ever buy training sessions with them. They only care...