The Original Pancake House DFW — Restaurant in Dallas

After not being helped for the first 15 minutes I sat there (even though 2 different servers helped the booth directly across from me), I was finally greeted and my order was taken--coffee, water, apple pancake and bacon. Even though it was 9am on a Friday, the food took forever. When it arrived, I was shocked by the plate-size apple pancake, which is a traditional German Dutch pancake (not a traditional pancake). I was not a fan, as it was soft in the center and a bit doughy. I told my waitress that I didn't like it but offered to pay my bill, as I had an appointment to get to. Not long after, the manager arrived at my table to find out why I didn't like it and offered to remove it from my check. Although I took the blame since I had ordered it, he did remove it. My server kept calling me "sweetheart" and "darling" but did so with a completely straight face and without a smile. She brought my pancake without the bacon, but eventually returned with the bacon. Then I asked her for a to-go container as I had to leave. She said she would get it but took a while to come back with it and my check. Then she asked it I wanted a water to take with me. I said, "sure," but she never came back with it. Overall, a mixed experience on my first time at the Original Pancake House. I gave the food a 3 and the service a 4 (the manager that came to me brought the score up from a 1 for...

I called in an Order for an apple pancake at 7:38 AM, and the hostess told me to take 15 to 20 minutes (I know from experience it’s typically 20 minutes because this is my favorite thing on the menu…). When I walked in the door I could tell immediately that the restaurant was short staffed, so most likely I was gonna have to wait a couple more minutes. Not a problem. Both girls behind the takeout counter assured me the order was on its way, but Come to find out they had just placed the order. It took a total of 50 minutes for one apple pancake. I walked back towards the expo and she said that it was still cooking and that the kitchen was backed up, which was clear to see. About 10 minutes later she handed the manager my order and he bought it out to me (I was still standing 10 feet away) But I let him know that I had called at 7:38 (According to my phone records), And pointed out that was now 50 minutes later. All he did was say a lame “I’m sorry.”

It was not until I got out to my car that I realized that My order was not even placed until 8:09.

The real issue here is the fact that The girl who took the take-out order was not upfront with me. All she had to do was say but she forgot to place it. If I had known up front I would’ve just cancelled the order.

Sadly, customer service...

Just like to take time out to share my experience , the staff took a common and simple mistake and turned it into an awesome experience . My server was named Kim she was so awesome attentive and professional she was very knowledge about menu items she helped me decide on the Hacienda Benedict ( was looking to try something different but familiar ) . So e trying was going great than the meal came and I kinda made a face because the sauce broke ( I'm a chef I notice these things 🤦🏽‍♂️lol) . Kim was so attentive she saw my facial expression and asked what's wrong . I was willing to roll with it things happen you know , but she immediately took the plate back and said I'll be back . During all this I guess the head manager got wind of it I believe his name was Andrew , came over and apologized . I said no big deal but he's like we strive for excellent service and customer statisfation. He personally brough my plate over and apoligized again and asked Kim to bring me a fresh cup of coffe( on the house) anyways , Andrew and I had a lengthy conversation about the menu and the history of the place . Very informative and pleasant we trading a few kitchen war stories in the process. But I just like to thank them both for turning a simple mistake into a...