Jam Box Events & Fitness Lounge — Local services in Dallas

The venue during the tour and what I got the day of my event were two different things. Prior to my event on 3/26 I experienced issues attempting to pay for bar services, the system wasn’t user friendly. I was advised you have to set up an account to pay for bar services or any add ons.Initially I was sent links to make scheduled payments for the venue even reminders leading up to the payment dates which was over kill. Not sure what the purpose was of setting up an account, after the venue has been paid in full. It would have made more sense to set up an account initially once you sign the contract ,not after the fact. The event manager Shuanna advised previously that she resides in an area where she doesn’t get good reception.She wasn’t getting some of my texts so I called her whenever she wasn’t responsive. After numerous attempts to pay for bar services failed, I then had to resort to emailing the general mailbox for help. The day of my event the lounge area wasn’t set up like I had been previously shown during my tour. The small tables and individual chairs weren't in the lounge area.I was told during the tour that the venue wouldn’t be rented prior to my event but it was. I ask for a walk through prior to my event. It was booked Friday the day before as well as booked on the day of my event. Just so happened the individual that booked the event prior to mine, was a friend of my daughter’s best friend. Small world, we were advised that they were rushed out. Their event was from 2-6pm. My birthday party on 4/6 was from 6 to 12am with one hour to set up and an hour to clean up. We didn’t gain entry until 6:18pm. We were unable to get the video to work initially, it took the staff about two hours to get it going. When I called Shuanna the day of my event regarding the video not working she came off dry and unconcerned and replied she would let the manager know. So we had to rush in order to set up which pushed us behind schedule. Why would you book two events so close knowing full well that there would be a chance for overlapping? Because that is exactly what happened. You appear to be so fixated on dollars and cents and making a profit that you are overbooking and handling the clientele like herds of cattle getting them in and out! It appears greed outweighs making sure the client is satisfied on their special day! I know that the venue shares the building with other businesses however some of the toilets were stopped up in the mens and womens restrooms. When I spend my hard earned money I expect the level of service to be top notch. I definitely felt shortchanged . And of course no follow up from anyone at Jambox after the event, not so much as a thank you. Guess that would be too much like right. When providing a service a business should always reach out to the customer for feedback. I always try to patronize black businesses, however this is one time that I regret it. I wouldn't...

This review is in reference to a very special personal event at Jambox Dallas on September 13, 2025. There were several people celebrating my event at Jambox who came from states apart from Texas, which led to my experience being even more disappointing. Upon walking in, the floor was filthy- covered in dirt, bugs, and other matters. The wood was split on the floor area in front of the stage, and on the actual stage, the carpet was torn… posing a safety hazard for anyone who went up there to dance or speak. One of the requirements for booking the venue is to clean up after your event is finished. It makes no sense to me why the building should be cleaner than it was originally left if I’m spending all this money to reserve it. For my party, I had a 360 Photo Booth for all my guests to take pictures while feeling and looking their best. On the side where it was set up, there was a curtain left open which was in the background of all the photos. You can see electrical wires and whatever else they have behind them. The tops of the drapes on each side of the building were also sagging and uneven in comparison to one another. The event center was extremely hot, and no air was working or barely at all, which I am glad that I provided everyone with fans because without them someone could have passed out. You are required to pay for security when adult beverages are being served which was not Police and all he did was sit in the chair at the front. However, I had it covered my husband, and nephews are Police officers and where prepared in case. Lastly, the area for the caterers to serve was covered with water bugs accompanied by the carcasses of many others. Despite my guests being seemingly content, I am highly dissatisfied with the service I’ve received by having made this reservation. Day of, I tried reaching Shaunna on several occasions prior to my event’s start time, I received a text from her stating that she would have the owner to contact me which I received no callbacks or even a message regarding my concerns from the owner. I will not be booking here in the future, and I would advise you to be cautious if you are considering having an event here. This event was so special to me as I was celebrating my 55th birthday. I’ve waited years to have this party considering COVID ruined my 50th birthday plans in 2020. I might as well count this one as ruined also because the service and “accommodations” I received during this experience cannot even be expressed by the word subpar. Jambox must do better. However, the Bartender Felicia did her thing and was...

If I were getting married again (which I don’t plan to), I wouldn’t have it here… nor would I recommend anyone using this place for a wedding. It doesn’t hit you what you’re getting into until after signing the contract and paying the money. Way too many LEGITIMATE issues to list (I’m limited in space when I type these things but I had A LOT of gripes… and I’m the most easy-going person I know. On the flip side, the owner was so transparent about what we were getting (for the price) that I have to respect her. (You know how you wish you knew certain things and you could go back to do them differently… but can’t? Well here I am trying to help you)….

If you want to do their group workouts, great. If you’re planning a small party or moderate gathering, cool. A full-fledged wedding… forget about it.

I highly suggest looking into other venues and truly taking note of the features/ amenities available. Compare apples to apples. Don’t totally think “cheap” or “saving money”. That WILL come back to bite you, once you’re INTO the contract. If you go with the absolute cheapest/ bare-bones basics of pricing, you’ll find yourself sweeping and taking out garbage after your own event. If you tour any JamBox facility, go in with the mindset of touring the facility. DO NOT allow yourself to get pulled into putting something on their calendar or putting down a deposit. Do so when you’re ready and you’ve done all your homework on what you need for your event.

Before signing your contract, make sure you read it and understand it. They have no problem reminding you about your contract whenever you bring up questions/ concerns that weren’t discussed in the beginning.

Consider...