SampleHouse & CandleShop — Local services in Dallas

The Samplehouse and Candleshop is a lovely store, but unfortunately, I had a disappointing interaction with an employee today. I went in to return a candle because I wasn’t satisfied with it—the scent didn’t carry well. The receipt didn’t mention anything about candle usage, only that I had 45 days in order to return for a refund, so naturally I assumed could receive a refund after burning it once.

When I asked if store credit was an option, the employee’s tone quickly became condescending. She rudely questioned, “Why would you want to return a candle you used?” and added, “It should go without saying that you can’t return it.” What really prompted me to write this review was when she told me, in so many words, to “make better choices.”

I found her approach disrespectful and unnecessary. As a paying customer, I expected better communication and professionalism, not to be spoken down to. I hope the store considers addressing customer service moving forward, as this interaction left a...

Came here and visiting La La land, and wasn’t greeted nor acknowledged not even once! It was me and my mama. There were two store employees who talked the entire time by the register, looked up at us and said nothing. Usually I confront but we looked around for about 30 min, but because they didn’t greet, not once, we decided to not purchase anything. OH YEAH, get this, a non person of color waltzed in after us and GUESS WHO WAS GREETED? You got it! The whitey! This store, whether they’re aware of what they’re doing or not, is disgusting and needs a reality check. As I read the reviews, it seems they do this to everyone regardless of race. Employees need...

Ya know his was blah. They have candles, the same ones everyone else has. Some women’s clothes. Not much for the house. Not a single person asked me if I needed help, but a young blonde girl was on the phone and certainly edged me out of her way so she could check inventory. She wasn’t polite about it either. Candles are nice. Ehhh so many places to shop and this is like all...