Walmart Auto Care Center — Local services in Dallas

Got new tires which are amazing but when my father was quoted at a certain price for 4 regular new tires then it turned out they only had 3 of the proper size for my car in stock. The excuse was when they quoted us they had all 4 but someone happened to purchase one while we were in the midst purchasing. That's fine an dandy but shouldn't it have popped up in the computer during checkout that there was only now 3 tires for this size available? Instead we were sent on our way to shop and 15 or so min, then intercom-ed to return to tire and auto care. They then explained the situation, where they attempted to up-sale the more expensive tires for all 4 to "match". Me being me asked why cant I have the 3 lesser tires and one more expensive. I got a beat around the bush answer until one the actual mechanic gentleman overheard and stated the reason why and the best solution for me would be to purchase 2 of the cheaper and 2 of the higher end so they would ride smoother and more even. So that's what I decided to do even though the "boys" were obviously upset he had mentioned the cheaper option. Basically I would love to give 5 stars for the gentleman who was more concerned with the guests well being more so than the up-sale, and a 1 by the pushy younger kids at the register who thought I didn't know what questions to ask and could make a quick commission sale off of me. I didn't catch the gentleman's name but he was there on Dec 31 working around 3 pm. Either way they gave my father a 25 gift card because he called them out on the quoted price, which he shouldn't have had to do it should have been offered regardless for the imposition, but I thought the costumer service should be brought up, not to mention the other mechanic,who was working with the knowledgeable gentleman, seemed irritated by me asking questions about my oil/ transmission leak. To him it was a sign this, that I told you about it and am not liable nor my company, not any type of helpful advice on the matter, thankfully the other gentleman was extremely more helpful with the questions I did have. Hence give that guy a raise and a new title because at least he knows what he is talking about and actually cares about the costumer not the sale, that gentleman is the only reason Ill ever be back to service my car there...

I have been a customer of Les schwab in salem for over 20 years. I got a flat tire and took it straight to them.. It turned out I needed all 4 new tires and so I got a quote. I drive alot so I wanted their best tires for my type of vehicle. I was quoted closed to $1200, including an alignment. I thought it sounded expensive so I had them put my spare on and left to Firestone. They quoted me almost $1000 for their best tires and the equivalent to les schwabs. They were getting ready to leave and asked me to come back another day, so I left irritated cause I didn't want to drive with a spare. Finally I start driving home and I noticed the Walmart in Dallas has a tire center so I said "why not?" I stopped by and immediately I was greeted by a very nice technician (I don't recall his name but this was 7-18-22 at 6:15pm) Not only did he find the right tires for me, but he also made sure they were equivalent to the high end tires from les schwab and firestone, he also educated me on what was being sold to me, he explained the difference in all tires, price differences and the warranties. They also stayed 50 minutes after they were off to accommodate my needs and to make sure I didn't continue driving with a spare. They treated and made me feel like a valued customer! And I saved almost $600 by switching to Walmart. I highly recommend to all my family and friends....

I went to Walmart tire center in Dallas to get two tires. After an hour I was called back and told that the lug nuts were threaded wrong and that I needed to take the car elsewhere to get that fixed. I was told "Oh but don't worry, the tires are on there really good. It's completely safe to drive until you get it fixed." Leaving the tire center there was a loud pounding noise but knowing nothing about cars and being told it was safe to drive I ignored the noise. Three days later after driving the car from Independence to Salem and back, on the freeway and in town with my son in the car, I had a day off and took the car to Les Schwab. I was told by Les Schwab that the loud noise was caused from a severely loose tire that Walmart didn't tighten. I immediately called Walmart tire center and spoke to someone claiming to be a manager. He stated that he remembered me and that he was the person who told me the car was safe to drive. He stated he was "going to look at the films from that day and call me back." That was a week ago and I have yet to get a call back. I do not recommend taking your car in to the Walmart tire center in Dallas, OR. If I could have rated 0 stars...