Zales Outlet — Local services in Dallas

I wish I could give zero stars. Bought my husbands wedding band here. The salesman, Shook, sold us insurance/protection on the ring. He said because of the type of metal it cannot be resized, so with the protection we can exchange it up to TWO times to get a new size or if it breaks or if he looses it. By the time our wedding got here and he put it on we realized the salesman sold us a ring wayyyyy to big. So we came to exchange for the correct size. Despite having the pamphlet that explains the insurance and clear as day says “can exchange for new size two sizes up or down” they were adamant that that did not exist and we must buy new because it was past 30 days. They never apologized for scamming us and selling us something inaccurate. After telling me over the phone they’d exchange it anyway, when my husband came to the store to give the ring up, they continued to argue with him and tell him he was wrong. It took 8 weeks to get the new ring. It’s a basic ring. Nothing fancy or custom. We will never, ever shop at any zales again. We totally regret shopping here because it was cheaper. The least they could do was have good customer service. They were rude throughout the entire process. Train your sales people properly so you don’t sell people the wrong stuff, zales. And finally, they do not have their store hours listed...

⭐⭐⭐⭐⭐

My wife and I recently visited the Zales Outlet off of 35 in Dallas to upgrade our wedding rings, and we had the absolute pleasure of working with Kiki. From the moment we walked in, she made the entire experience seamless and enjoyable.

Kiki was not only incredibly knowledgeable about the different styles and options, but she also took the time to understand what we were looking for. She was patient, attentive, and never made us feel rushed. Her expertise and eye for detail helped us find the perfect rings that truly reflect our love and commitment.

What really stood out was her genuine enthusiasm and kindness. She made what could have been an overwhelming process feel exciting and stress-free. It’s rare to find someone who combines professionalism with such a warm, personal touch, but Kiki does it effortlessly.

If you’re looking for a jewelry expert who truly cares about her customers, Kiki is the one to see. Thank you for making this such a memorable and special experience for us! We couldn’t be happier with our new...

I have purchased many jewelry items from this Zales Outlet store. The prices are extremely desirable and they have a great selection to choose from. If you plan on visiting the store I suggest you ask for Jennifer, She has worked there for many years and she’s extremely helpful & knowledgeable and customer service oriented. When it’s time for me to make a purchase and she’s not working at the store when I make a visit, I will wait until she returns because she’s that good and I wholeheartedly trust her opinions related to the jewelry selections, stone quality and pricing. She will do everything possible to ensure you are receiving all the available discounts. In many instances there are multiple discounts applied to the initial sales price, and It’s not unusual for the final price to...