La Quinta Inn & Suites by Wyndham Dallas Love Field — Hotel in Dallas

Lengthy review Overall...nice, clean hotel for a quick turn around trip. This hotel and it's location is great for travelers passing through for the night, for flight delays, or for a minimum of 2 nights. Not ideal if you are vacationing to the area. The hotel itself was clean, nice, and the staff was super nice with the exception of a particular staff member during checkout (further details below). The hotel does need an overhaul/remodel to make it more modernized. However, great for our trip.

Draw backs: we stayed on the 4th floor. It's obvious there has been water damage due to the floors in the bathroom and patched walls. It lacks the more modern necessities (shampoo/conditioner/body wash) you see in new hotels today (it still has mini travel size bottles and mini bars of soap). The hallway outside our room has had water damage as well due to the big dip/hole in the floor. Even though it says "no smoking", not all guest abide by the rules and it smelled of cigarette smoke. The rooms need updating, as far as, bedding especially pillows (bring your own pillow for longer stays), AC unit had to be turned down to 60° for it to feel cool enough, the lighting could use some updating due to lack of light near beds (one lamp on desk, one floor lamp in corner, light by bathroom, very dim decorative light in btwn beds) that made the room feel dark.

Breakfast: Despite what the website may say, breakfast is served M-F til 9:00am, S-S til 10:00am. Thankfully we made it downstairs by 8:45 and the lady was already taking stuff down. I didn't get her name but she was short, Hispanic, gray hair, and EXTREMELY rude to the guests, especially one guest in particular. She was constantly making ugly gestures behind his back, threw away his toast that was in the toaster, opened his muffin and was ready to throw it away when he comment "that's mine". She then proceeded to shove it back to him. Was unwilling to be kind, helpful, and nearly ran into me with the cart she was pushing and acted as if it was my fault (as of writing this, I am in a walking boot for 6wks due to a foot injury and can't maneuver as quick). I did say "excuse me" but then I got the same treatment as the other guest. I finally said something to her about how rude she was being and she began the eye rolling, making gestures, and smarting off in Spanish. I wish I had thought to get her name but we...

Checked in on Monday July 13th , prior to my arrival I booked my room thru MyPortal since I am the manager from La Quinta BA. I called the property prior to arriving to the hotel to make sure everything was set for my check in and to make sure I wouldn’t have any problems. The lady who answered my call was very nice and polite she did everything she could to help me get set for my check in process (which I should’ve booked it for tonight’s right then and there) but as always plans don’t go as we want them to go sometimes. I call to see if I need to book again thru MyPortal in order to get my discounted rate. The man who answered the phone and is on duty between 5:30-6pm was very rude and no customer service whatsoever. Told me his manager was gone and that it would have to be approved by him even if I booked the room online thru MyPortal , I asked him if he could get a hold of his manager and his response was “well I can text him and see if he responds but he’s already gone”. Me as a manger my employees have my personal cell phone number and they are able to get a hold of me at all times. I’ve trained my employees to know that if a guest calls and has a question in regards to their booking or regarding an employee rate to not turn them down. They know to take down their phone number and contact me if possible to get an answer from me as to what I would like for them to do. I know each property runs different and now I’m understanding the side of our guests when they get upset because we don’t all run the same when it being the same chain. I think we should properly train our employees to give the best customer service even if the manager is not on property at the time. I called back and said can you price match for what it’s online which is $71 , at my Property we do price match once its confirmed that the rate online third parties is what the guest is telling us is true. In order to have more direct guest rather then directing them to...

I am an amateur critic. Here is my review with honest feedback both good & bad.||||La Quinta provides an experience that is neither remarkable nor terrible. It falls somewhere in between. During our stay, we encountered a variety of highs and lows that painted a picture of a hotel with potential but in need of some improvement.||||On the positive side, the staff members were friendly and helpful, and service wasn't an issue. With better attention to cleanliness and maintenance, La Quinta could easily elevate its standing. For now, it remains an okay option for budget-conscious travelers.||||Upon entering the lobby, we were greeted with an unpleasant odor, though we initially dismissed it as a minor issue. However, our concerns grew when we found the elevator floor littered with gum and trash. These first impressions set the tone for what was to come.||||We were assigned to room 212, a nonsmoking room, which unfortunately reeked of cigarette smoke. After bringing this to the attention of the front desk, we were promptly moved to another room that was in much better condition, both clean and fresh-smelling. This showed that the staff was accommodating and responsive to issues, which was appreciated.||||That said, the pervasive odors throughout the hotel detracted significantly from the experience. The hallway had a noticeable marijuana smell in the morning, adding to an overall feeling of uncleanliness. It's clear that the variety of odors contributed to the perception of the hotel being less tidy than it might otherwise be.||||As for amenities, breakfast was decent, nothing out of the ordinary, but satisfactory. The bathtub in our room showed a stain, likely where a slip-resistant mat had once been, which gave it a worn appearance. Additionally, the TV remote was faulty, allowing us to power the TV on but not change the channels. For these reasons I have to give this La Quinta a...