A friend and I ordered cookies and a cake from this place for a friend's 60th birthday party. We requested cookies with a photo image, and a single tier cake with burgundy/ wine fondant, and cascading flowers. The cake by itself came to be a couple dollars shy of $200. When I arrived to pick up my order, there was an issue with the cookies, which was promptly corrected without me having to wait long at all. I appreciated that. The cookies actually ended up being a hit.
But the CAKE, which should have been the main event was disappointing to say the least. When the lady first brought out my order, she was already trying to tape the box shut without me looking at the cake. If you’re proud of your work, you show it off. The cake wasn’t terrible, but it was not representative of anything I saw on their website. I'm pretty sure they will not be using pictures of the cake they served us to advertise their services. When I texted pictures of the cake, several people asked me if I made it myself. The contract they had me sign clearly states that I will be receiving a FONDANT EXTERIOR. That is not what I received. As a matter of fact, the icing had discolorations and was not evenly toned. I was aware that the cake did not look as I expected when I left the store, but on event day I had no time to deal with this plus I went in knowing you can’t really guarantee someone’s artistry. It wasn't until I got home that I realized that one of the reasons the cake looked so basic was that it did not have the fondant exterior. Naturally, throughout the evening, the icing they used softened, melted, got dented, and the flowers started falling off. The cake had only been unrefrigerated for 2 hours when this started happening.
I was highly disappointed, and I feel like I was gotten over on. It was embarrassing to be at Five Sixty by Wolfgang Puck at Reunion Tower and have them bring that cake out in front of a room full of people. It seemed like they slopped that cake together the morning of and hoped I didn’t notice it fell short. Well, I did.
Response to owners Response:
The best way to “prevent situations like these” is to give clients what they paid for in the...
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