Marriott Hotel in Danbury Connecticut — Hotel in Danbury

Our stay was terrible. I travel quite a bit for business and personally and this was the worst experience I have had. We had no hot water for two of the four nights. Worse, the hotel failed to notify us in any way -- no text, email (despite the fact that they have all of our contact information), or even a simple sign anywhere in the lobby or elevator. We were unable to shower for three days. I could not wait to get home on Sunday so I could shower and wash my hair. Worse than camping.

The GM, John Agabey, was rude and dismissive.

Not what I would expect at a Marriott in a first...

They have a row of recessed light fixtures outside, about 20' up, over the sitting area out back. One of them has come loose and is literally hanging by the wires. I brought it up with the staff on two different occasions during the first week I was there. And still, after 6 more weeks it's still hanging there. This isnt one of your small indoor light fixtures. This is a commercial grade, outdoor fixture that I bet weighs around 20lbs. When it does fall, it will definitely put someone in the hospital. Good...

I typically stay true to the brands I love, and Marriott is always on top . However, this is the first time I was disappointed with goosebumps. I understand cleanliness is a trial in the hospitality industry, but I will admit, encountering a roach at the hotel drastically changed my perception of the brand. @Marriott has always been my go to brand while traveling... I hope I can...