CVS — Local services in Danville

I went in to set up a COVID vaccination, I went to the drop off window, the young lady was on the phone with a client scheduling COVID vaccines. I looked down trying not to overhear the conversation, and there was a sign that the window was closed please use next window. I went there and stood while they were working, one you man told me they would be with me in just a minute, I stated that was fine. A lady came up and asked what I needed and I explained I needed my vaccine or to schedule if that is what was needed. She proceeded to tell me I would have to do that at the drop off window, I then proceeded to explain that the signage directed me to this window. She said in an unpleasant tone that is the window I needed to schedule at. So of course I had to wait because the lady was helping another client by then. When I first got to the window, I moved the window closed sign and explained that it had delayed me doing what they were directing customers to do. So I understand I was aggravated by then, I was using my break time and I said can I schedule a COVID vaccine or actually get one. This is the same girl that was scheduling for COVID when I first walked up, she flippantly said I can give you a phone number to call! Really if that is how you treat customers why should I continue to even use this pharmacy? I just moved here in September the CVS is next door to my office, I thought how convenient, now...

I needed a specific Covid test to travel out of country for school and CVS is the closest place that had one. The PCR test was said to take 1 to 2 days and based on where I’m traveling I had to have it within a certain amount of time before I left. So I had this all planned out where it would work for me. I arrive at CVS at 9:50 AM on Sunday morning and pull out of the parking lot at 10:06 AM. I got a call later that evening that my test was invalid because I submitted my test before 10 AM. I’ve tried calling minute clinic I’ve tried calling CVS a few times I even told him in person what happened when I went back to retake the test (which now is going to take 2-4days they say). All I got was “I’m sorry we can’t expedite anything”. So now I have to reschedule my flight, probably take a third Covid test, and miss some school because it won’t be back in time and try to schedule quarantine where I’m going because I was 10 minutes early to an appointment. No one told me I had to wait until 10am, they just proceeded as normal. I asked to talk to the provider to see if there was a chance they could make it happen since I was so close and no one can put me in...

Slow inefficient & unfriendly staff. Always have to make 2 trips of 11/2 hr. per month to get 1 prescription filled. Why can’t system pu? - it’s every month. Per the employees here they can’t order any meds - has to b picked up by system then system adds to their order. For 3 yrs I’ve been going here. Not been picked up yet. Don’t make sense. Can’t order ?? But it’s true because Somerset cvs has not had for 5 months straight- I’ve asked them to order to save an 45 min one way drive. They say they can’t order for next month even if I request it & the other cvs requested it too. If my ins. Carrier didn’t require me use cvs I’d switch to anywhere but cvs but they know we’re locked in & cant switch. Therefore , more rude ,slow & frustration service because humana ins forced use of I’m forced to use cvs and have to drive past 3 cvs pharmacy to get 1 script filled & that adds hrs to trip when they can’t order any specific meds on request. Also closing bathrooms is just an insult to customers loyalty. Bad consistently! Cvs is too big & don’t care about...