AT&T Store — Local services in Davis

Dear Brandon and Tia,

I hope this message finds you both in good health and high spirits. I wanted to take a moment to express my deepest gratitude for the exceptional assistance you provided me with my family plan at AT&T. Your dedication, knowledge, and unwavering commitment to customer service truly went above and beyond all expectations.

From the very first interaction, it was evident that you both possess an extraordinary level of professionalism and expertise. Your thorough understanding of the various plan options and your ability to explain them in a clear and concise manner made the decision-making process effortless. You took the time to listen attentively to my needs and preferences, ensuring that the plan we chose perfectly aligned with my family's requirements.

What truly impressed me was your genuine care and concern for my satisfaction. Your unwavering patience in answering my numerous questions and addressing any concerns I had reassured me that I was in the most capable hands. Your dedication to ensuring that my family's plan was optimized and tailored to our specific needs demonstrated your commitment to going the extra mile.

Not only did you assist me in selecting the ideal plan, but you also guided me through the entire process, making it seamless and stress-free. Your attention to detail and willingness to assist at every step truly made me feel valued as a customer. Your excellent communication skills and prompt follow-up were truly commendable.

Furthermore, your positive and friendly demeanor made the entire experience enjoyable. It is refreshing to encounter individuals like yourselves who genuinely care about their customers' well-being. Your passion for what you do shone through, and it made a lasting impression on me.

Thanks to your outstanding efforts, my family now has a plan that perfectly suits our needs, providing us with seamless communication and reliable service. I cannot express enough how grateful I am for your support throughout this entire process. Your exceptional service has left an indelible mark on me, and I will not hesitate to recommend AT&T to friends and family because of the incredible experience I had with both of you.

Once again, I extend my heartfelt thanks to you, Brandon and Tia. Your commitment to excellence sets a shining example for customer service, and your dedication to ensuring customer satisfaction is truly commendable. You have made a significant difference in my life, and I am forever grateful for your assistance.

Wishing you both continued success in your careers and many more opportunities to positively impact the lives of others.

With utmost...

This worst experience I've ever had trying to get a new phone. Tried to call ahead to make sure it was a good time to come; no one picked up the phone. Went in at 1030, only one employee and about 3 people in line ahead of us. We asked the employee if any other employees would be coming in. He said there was supposed to be one other employee coming at 1100, but he wasn't sure if they would actually come. We waited in line, which fortunately only ended up taking about 20 minutes. At 11, two or three more employees showed up, including the manager, and then immediately disappeared into the back leaving the one employee to handle the growing line of customers.

While being helped by the employee, we were trying to get a new iphone for my dad. Everything was going well until we tried to pay for the phone outright, which is important to my dad. The employee told us this would only be possible with a manager override. We said, ok, could you please get your manager? He said, "my manager just stepped out." We asked if he knew when his manager was coming back. He said "I don't know. It could be any time". We asked if he could call or text his manager to get an eta. He said "I won't be doing that. I don't want to bother him". The employee also told us that he would be unable to help us set up the new phone, which was the main reason we had come to buy it in person anyways. We decided to leave and just do everything online/at home instead.

Then, the kicker came later that day when we tried to buy a new phone for my dad online. We had to enter his old number, and we discovered that the partial setup of the new phone we had done in the store earlier that day had broken my dad's old phone and he could no longer receive texts or calls. Apparently the employee didn't undo whatever transfer process he had started in the store, even though we cancelled the purchase. This turned into a big issue because we had to enter my dad's old number to purchase the new phone, but we were unable to receive the required confirmation code. So we had to order the new phone using mom's number instead, which wasn't the line we wanted to replace. This meant that when the phone arrived, it somehow got activated with both my mom's and my dad's number. We had to spend an hour or two on the phone with AT&T service to resolve this. Fortunately, the AT&T cell service was at least helpful and eventually resolved the problem. I'd never go back to this particular store unless I was left with absolutely no...

My wife Diane & I give the highest possible recommendation to Emma at the AT&T store on 2nd in Davis,CA. She thoughtfully & patiently worked with us to work thru a giant mess created by AT&T. My older 3G flip phone was shut off by AT&T without warning to me whatsoever. They didn’t indicate I had to convert to a 5G phone. Emma sold us a new 5G phone & tried to activate my phone, but couldn’t. My old account should have still been active but it wasn’t. Emma spent a long time on the phone trying to work this out but unfortunately as it was a Saturday AT&T customer service wasn’t available. We spent about 1 1/2 hrs there that day. We tried to work out this problem with AT&T on our own but since AT&T couldn’t see my account they couldn’t verify who I was. We went back to AT&T & Emma again spent over an hour on the phone trying to work this out this out with AT&T as I had over $800 in credit on my account. I’m on autopay every 3 months but AT&T was insisting I pay another $25 to get my phone activated. In the end Emma was able to work out that I pay one dollar to activate it. I was only able to get $250 of my credit back but after 4 hours in the AT&T store and on the phone with them it was fine. Emma was a gem dealing with a difficult problem with two weary customers. I shall not comment further on...