Walgreens — Local services in Decherd

To Walgreens Headquarters, I have tried to get my prescriptions filled here without success. I tried to get my three, exactly, without success. The first, they gave me the wrong brand. The second, they told me that I had to call my insurance company because my name was wrong in the computer. Would you tell a little old lady to figure out this problem? I don't think so. The third, they have completed ignored and have not sent me anything indicating that they are refilling it. Meanwhile, I am in pain. So, I moved my prescriptions to Amazon pharmacy and they got one prescription that I've been waiting on for a year, the computer problem one with the incorrect name, fixed in a day. I got the correct brand the first time they filled the other. And, my hips won't be hurting shortly because the transferred prescription for that got noticed in 5 minutes. It is now filled and on it's way. The long blonde headed girl (she's younger, not the older one) is incompetent and lazy, but others let her get away with it including the pharmacist. If Amazon can do this, you can too. Are you not a National company with access unparalleled to smaller drug stores? Shame on you and your workers for letting this happen. I'd give a negative...

I visited your Decherd TN location this evening to pick up my two year old sons medicine for Pink Eye. He’s got the infection in both of his eyes and can’t hardly open them. I got their before close with two people in line ahead of me. Both people ahead of me got served, but because my turn came after 6 I was told I couldn’t be helped. The pharmacist, Ashley, was there and said that there was nothing she could do because they close at 6. I have never been this disgusted in my life. Turning a paying customer away a few minutes after closing when we both know good and well my sons medicine was ready for pickup is absolutely disgusting. They had it behind the counter ready to go, the computers were still on, and not a single soul there could check me out? This makes absolutely no sense, and quite frankly this is one of the most absurd experiences I’ve ever been through. I have already called corporate to express my complaint, but I want to ensure that my complaint is addressed. There is no reason my son should have to go through the night in...

If I could rate a 0 I would. Every time I call in Medicine I have to wait an additional 20-30 minutes. It is very frustrating when you live 30 minutes out of town and can not come back to town. I called in my moms medicine today around 10 am early and came to pick it up at 3 pm and they still did not have it ready. Told me another 20 minutes. They told me her medicine did not go through insurance and they would give her a discount card and then I told them that it went through with. I copay due and then put me on hold then came back and said it went through. Did they really even run it through? We Are not happy and will be changing to another pharmacy. I have always called my medicine in hours early and always have to wait. It was a great place when Joel the pharmacist was there. After he left it...