Kroger — Local services in Decherd

Since moving to town we have gone to Kroger 1 time, ordered pick up 1 time, and ordered delivery 1 time. All 3 experiences were a disaster. The first trip to the store was to get a cheese and meat tray as well as a vege tray for a party. Part of the meat in the tray was old and slimy, the fruit was ok except for the melon which was mushy. The store is also dirty and everything is just rammed in so tight. The delivery consisted of end of life products for every single fresh item (produce and meat). The chicken breasts smelled like arse. o, we decided not to ever use Kroger again and haven't for a year or so but then decided to give them one more try for a groceries I needed but didn't have time to shop for myself. Weel, hubby went to pick up the groceries and they had no order for me in my name yet it was ordered by me and paid for by me and I put in the instructions he would be picking it up for me. So hubby drives all the way back home to tell me they dont have my order. I look online and there it is plain as day, order complete and ready for pickup with his name as the person picking it up. So I call the store and they tell me they don't have an order in my name and I said I ordered it on Instacart and she said well there's an order in the name of "Instacart". So I asked if name name was on the order all all, trying to ensure it is actually my order, and she literally hung up on me. So hubby has to drive back to the store to get my "Instacart" order and make sure it is actually our order. SERIOUSLY!!! Needless to say we will never go back to Kroger. I should have stuck to my original ban after the first two tries. Fool me once. shame on you. Fool me twice (and three times), shame on me. So thankful for Food City...

Nice selection. Very neat shelves and clean store. Great deals and their rewards site offers even more deals on top of their already great sales. I bought diapers these past few weeks on sale in the store from 7.49 marked to 5.99 with a 2 dollar off Kroger digital coupon from their site that automatically connects to your shopper card. All you do is scan your card at the register and the discount comes right off. They have had this offer for the past two weeks and it will continue until the end of this month. I have been paying 3.99 and saving 3.50 with every buy. Their produce is a little pricey but their sales far exceed that of their local competitors or shall I say competitor big box store that is a poor excuse for calling itself SUPER! Not to mention the fuel rewards program. Scan your shopper card and for every hundred dollars you spend your receive ten cents off a gallon of gas on up to 35 gallons, (one full up allowed a monthly.) You can accrue as much as a 1000 points in one month. Yes you have figured it out right! You can receive up to a dollar off a gallon a gas. With current prices that would be less than a dollar? Can you remember when the last time gas was under a dollar a gallon? It was in the late...

Dear Decherd Kroger, I am a regular customer at this location. I go here because it is close to my house. I've been doing this a very long time. My review here IS NOT a reflection on the employees but it is my hope that the management takes this review seriously and makes some changes.

You really should reconsider OPENING YOUR EXPRESS LANES BACK UP!!! You haven't had them open since you got the self check outs. We all know you now have 4 self check outs. NOT EVERYBODY wants to use those and has only a few items. Besides that you have customers that pull up to the self check out with a BUGGY FULL OF GROCERIES. Since you probably won't open your express lanes back up due to hour cuts, then your self check out attendant should be making sure customers with buggies full of groceries are not using the self check out and holding up the people who only have a few items and that wish to get in and get out. Even though you have the self check outs, there is no reason, in my view, for at least one of the express lanes to be open. Thank you--A regular...