Installation Specialists of Texas — Local services in DeCordova

Mike Hagan and his team know about TV/AV. They installed 4 mounted TVs, connected our external patio speakers and gave us a short verbal tutorial on how to use our new speaker system software with a new app. Despite this being a relatively easy install, as we did not have security cameras, a media room, nor sound surround, etc., the same quality communication should be given to all customers, regardless of the size and scope of the job. The installers are very knowledgeable and super nice guys, but I was a bit disappointed with them as they missed a few studs leaving extra holes behind the mounted TVs, left drywall dust on the floors and left without cleaning up or talking with me, the owner about the job. I spoke with Mike after install and he came out immediately to look over the job and make good on the install. Mike repaired the excess holes and offered us, at his cost, another option for a question we had about external bluetooth speakers my husband uses. We feel that Mike cares about his customers and that a little TLC goes a long way! Thank you Mike, Christian,...

The men who came out to mount our tv were professional. They even drilled a hole in the back of the console table for me after I mentioned my husband would need to take care of that part. I took their advice on how high up on the wall the tv should be mounted, but am really wishing it was higher (we currently have a low/short console table, but if we ever want to switch that out, we will have to pay to have the tv remounted.) So, I am bummed about that. Right after they left, I looked behind the console table and noticed the plastic plate they installed for the cables to come back out of the wall is cracked in half. It’s not that big of a deal since it will probably always be hidden and I’m sure the plates are cheap to replace if we ever feel the need to. The tv seems to be mounted securely and the guys cleaned up really well afterwards including any dust from drilling. The hooked devices back up and made sure everything seemed to work. I do...

Called IST for information re: installation of former sound system and scheduled a meeting for the next day. Mike was on time and quickly assessed existing AV equipment and using the same in our new home. He asked numerous questions on usage and offered some recommendations. He provided a quote that evening which included new speakers w/sub-woofer, universal remote, TV mounting bracket and installation. Having dealt with the Geek Squad in the past, we felt price for equipment and installation was very fair.

Mike met crew on location on installation day to go over any last minute questions. Crew of 3 took about 4 hours to install and was very careful to keep house clean during installation. Crew chief was very patient with me explaining how to operate new remote.

Overall, very pleased with IST and would recommend them for...