Lovesac — Local services in Deer Park

At the showroom, we used the mini blocks to design a couch. Even with that, the representative miscounted the number of sides when she provided me with a quote and I only discovered this after we left. At home, we decided to redo the couch design to better fit our space and subsequently used the website's design program to give us an estimate instead. We returned to the store to place our order (to take advantage of their payment options) and the amount they provided was more than our online price. In going through the order, we discovered that the website's customizable design did not add the angled pillows to the order even though the visual explicitly shows the pillows! (You cannot add pillows to the same design as an add-on.)

The order arrived very quickly however, some of the packages were damaged. The damage went past the packaging, and dented the wood frame and fabric of the furniture (but these will eventually be hidden by the covers). We already had a headache ordering, we did not want to argue about this. The feet were also mismatched. There were two different packaging for the feet which makes me suspect some were outdated versions and some were newer. They look horrible-- dents, nicks and poor staining. Luckily, they are covered by the wider foot base, but be aware if you are purchasing any items that expose the feet (ie the ottoman).

I have mixed feelings about my order. LoveSac is so expensive that I expected better service and quality. Don't rush your order, I'm so glad I caught this online ordering glitch!! The reps were at least helpful in letting us know that we may order additional items after a certain number of days from the initial purchase for the same discounted price-- but that is such a hassle and not something a customer should...

My wife and I made a last minute decision to head over to Lovesac in Deer Park, IL and boy were we in for a treat. We got to meet Ogi the rep at the store. Ogi was so much fun to speak with and very professional and friendly. Her demonstration on the small wooden magnetic blocks was sooo much fun. We gave her the dimensions and measurements to our family room. She took a marker on this little center island in the store added the measurements for our family room - next thing you know we had a blast playing with so many cool configurations for the Lovesac sectionals. She was very creative gave ideas on what we can do in our space. She even brought up how simple it is for the holidays to make space for the Christmas tree and move things around. We even got an actual demonstration with the sectionals in the store. We didn't want to leave. Yes, it is pricey but you family room doesn't have to look the same with a boring set up year after year and you can change fabric's, colors and add great features to the Lovesac sectionals. So worth yes its worth it. Now we cannot wait for our order to arrive. Ogi and Liz were both amazing. I will recommend this brand to everyone I know, my neighbors cannot wait to see them and I'm sure they're gonna buy asap.

Ogi and Liz Thank you for everything, from the friendly greeting to the hospitality and fun with the demonstration.

Last thing, even if you don't plan on buying **The demonstration is soooo worth it yes!! You'll love it and buy at...

Extremely uncomfortable piece of furniture & if this was not enough. Pillows are too small for the cases and don’t hold its shape. Fabric and cautions are never fitting right. To add to all this customer service is exceptionally rude. I tried addressing my concerns at the store I waited for customers to leave the sales rep did an excellent job at making us few little and unconcerned with out complaints. After a while of putting us down some people walked in & then he tried to play it off like it’s not them it’s us and couch is old. Sure, bough it yr ago & before all the pieces trickled in we may be are using it for 9 months. Couch looks like garbage and love sac told us we can buy new cousins if we are not happy with current once. Don’t waste your money. The warranty used to sell us on the couch is...