I love WHBM, and typically the customer service is amazing. Unfortunately, on my recent visit to the Deerfield store, I was given a 3 out of 5 service level. I came to pick up an item on hold, but found a couple more items that I wanted to get. While trying on clothes, I realized that I needed to use the restroom. I know that they don't have a public restroom, but every other WHBM has always cared and allowed escort to the employee restroom. It works to there benefit because the extra time I then get in the store results in my buying more. This time, the staff said "No". Not even a "One moment and I can take you back." When I stated that I would need to leave without making any purchase AT ALL, they shrugged their shoulders and said "Okay.". Wow! I wanted to spend money in your store, but... I KNOW that WHBM is better at taking care of their customers than this. I will avoid the Deerfield store...
Read moreI was having a really hard time finding the strength to go shopping for my Dad’s funeral. An experience that is usually enjoyable or for the purpose of searching for that perfect something for a celebration, couldn’t have been more opposite. I called before I arrived and Cory said he believed there were some great options for me— and that he would even pull them & place them in a dressing room for me before my arrival. Amy was so kind and helpful with getting me different sizes and offering advice. What amazing customer service. Thank you Cory & Amy for walking me through this with such...
Read moreI LOVE the ladies working here! The store is always very clean and organized. They make me feel like they are my personal stylists. I always tell them what I need an outfit for and they come through! They will provide you with many different options- try them on! I always find myself pleasantly surprised with something I thought I would never wear. Also, check these stylish ladies out on Instagram! I love that they rock the seasons new looks. Thank you to all the staff for being incredibly helpful but not...
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