White House Black Market — Local services in Deerfield Township

I love WHBM, and typically the customer service is amazing. Unfortunately, on my recent visit to the Deerfield store, I was given a 3 out of 5 service level. I came to pick up an item on hold, but found a couple more items that I wanted to get. While trying on clothes, I realized that I needed to use the restroom. I know that they don't have a public restroom, but every other WHBM has always cared and allowed escort to the employee restroom. It works to there benefit because the extra time I then get in the store results in my buying more. This time, the staff said "No". Not even a "One moment and I can take you back." When I stated that I would need to leave without making any purchase AT ALL, they shrugged their shoulders and said "Okay.". Wow! I wanted to spend money in your store, but... I KNOW that WHBM is better at taking care of their customers than this. I will avoid the Deerfield store...

I was having a really hard time finding the strength to go shopping for my Dad’s funeral. An experience that is usually enjoyable or for the purpose of searching for that perfect something for a celebration, couldn’t have been more opposite. I called before I arrived and Cory said he believed there were some great options for me— and that he would even pull them & place them in a dressing room for me before my arrival. Amy was so kind and helpful with getting me different sizes and offering advice. What amazing customer service. Thank you Cory & Amy for walking me through this with such...

I LOVE the ladies working here! The store is always very clean and organized. They make me feel like they are my personal stylists. I always tell them what I need an outfit for and they come through! They will provide you with many different options- try them on! I always find myself pleasantly surprised with something I thought I would never wear. Also, check these stylish ladies out on Instagram! I love that they rock the seasons new looks. Thank you to all the staff for being incredibly helpful but not...