AT&T Store — Local services in Delray Beach

I visited this AT&T location today on my lunch break to pay my phone bill, and my experience was extremely disappointing. The female employee working there was very rude and completely unhelpful. When I arrived, she told me to give her a moment, so I waited patiently while she assisted another customer. That part wasn’t the issue.

The problem began after she finished helping that customer her attitude toward me changed completely. When I tried to pay my bill in cash, she suddenly claimed her computer was “shutting down” and told me to either come back later or go to another location. This was frustrating and unprofessional, especially since her computer seemed to work perfectly fine just moments before when she helped the previous customer.

I felt disrespected and singled out for no reason. It seemed like she was picking and choosing who she wanted to be polite to. I plan to get her name and file a formal complaint because this kind of behavior is unacceptable, especially from someone...

⭐️⭐️⭐️⭐️⭐️ Exceptional Experience — Valery Went Above and Beyond!

I had an amazing experience working with Valery to set up a third line for my daughter. From the moment I walked in, she was warm, patient, and genuinely focused on helping me find the best plan for my family’s needs. She took the time to explain every option clearly, making sure I fully understood what I was choosing.

What really stood out was her kindness — I had my youngest child with me, and Valery thoughtfully set up a tablet with a movie so she could relax and have fun while we finalized everything. That small gesture made such a big difference and speaks volumes about the level of care and service Valery provides.

She made the entire experience effortless, friendly, and stress-free. Valery is a true professional and a wonderful example of what great customer service looks like. Thank you for going the extra mile — you turned a simple phone upgrade into a truly...

Currently on 2 Air units Both returned based on service not available at my address Took 2 times Returned both to supervisor after return to ups didn’t work Being charged 4 months now for 1 air unit They then got me into night hawk Just hotspot They won’t tell you not internet But not really just hotspot Such a joke Customer service is so poor But then again when the account is so screwed up From new accounts Air units being charged - no service Cell phone I can’t access based on no internet to reset after fired employee Last time in store I was told by an employee As he sat there and just said I don’t know I’m new No supervisor In store I would assume they would have someone in store to accomplish issues But the only thing better then fully servicing an account with customer service is to take as much money as possible and let them go when you screw up beyond belief. Any attorneys out there. I have a lot...