KAY Jewelers — Local services in Denton

I will never bring my business to Kay’s Jewelers. Yesterday. I placed an order for some gold hoop earrings for curbside pickup at the Denton Location. When I attempted to check in, I received an error message, saying the order had already been picked up. This was not true so I called the store. I was told ma’am we are in the middle of the mall, we don’t do curbside pickup. Well, ma’am how would I know that? The option shouldn’t be offered if it’s not available. So I went in to the store to pick the earrings up. The first lady I passed by completely ignored me. Someone else turned around and said welcome to Kay’s. So I sat and waited. The woman who ignored me asked if I had been helped? 🤔🤔🤔 so I replied I am here for my pickup order. She proceeded to get the package. When I looked at the earrings they were much smaller than the picture on the website. The woman whose name was Maria agreed the website doesn’t do a good job of showing you the item’s correct size. So I ask to see more hoops. I see a pair that would work, but she is telling me the earrings are $249 but they are clearly on the website for $160 something! So I just ask for my money back. She tells me the money will be on the card in 5-10 business days. Ok, whatever! So I leave the store but I am determined to get the other earrings for the price I see on the website. I go back to the store and show her I am about to purchase the earrings for the lower price. She proceeds to tell me she won’t see the transaction for 3-4 hours so I can buy them but come back the next day because she can’t just be moving inventory without payment or something like that. I asked her if I pay and show you the transaction you wouldn’t be able to give me the earrings. Her response was no. So I decided to leave. She was clearly not interested in assisting me in any way. It’s unfortunate but I am grateful Kay’s is not the only jewelry store. And that’s the story of why I will never spend any of my...

I was told from the First Lady i encountered that my vision was something they didn’t have and to bad so sad. I waited and was lucky enough to get Kristine to ask if I needed any help after she had been assisting numerous of people honestly alone the entire time. Kristine and the manager of the store are superior. They are the reason the store is still up and functioning. The other workers literally went to Kristine for everything. Kristine was able to turn my dream into actual reality and I’m ecstatic to see the outcome. However had I never engaged with Kristine I never would’ve gotten what I came for and a lot of unnecessary time was wasted. Also if upper management sees this provide Kristine with better working equipment at the least. She’s already running the store alone. I’m sure she would much more sufficient with properly...

I bought my fiance's wedding band a few weeks ago. The only reason why I went there was because Zales didn't have the ring he wanted. The associate who helped me the first time was a very friendly and nice girl. She placed our order and was super helpful. When I picked up the ring 2 weeks later, I met with a different associate. He was a young male. He was kind of rude and had an attitude as if me being there was inconveniencing him. He took the ring out of the order packaging and just threw it on counter causing it to make a "ding" sound. I paid $1K for that ring and I didn't like the way he handled it. He didn't have me look at the ring to make sure it was correct. After all that, he didn't give me a ring box. He gave me the ring in a tiny ziploc-esque bag and I had to stash it in my purse. Supbar...