Eden Spa — Local services in Denver

I am writing mainly about my back facial experience I had with Rikki at Eden a month ago. I have some cystic acne on my back, but my back is almost never red or inflamed. During my appointment with her, she used a metal blackhead/blemish extraction tool and pressed down hard without poking any holes to relieve pressure. It caused at least 6 massive inflammations on my back that last for many weeks and caused scarring to this very day. I asked her during my session, and she said she used the extraction tool and pressed down on a few different areas, but nothing ever came out. I thought it was common sense not to use extraction tools on cystic acne without poking a hole to relieve pressure. I have had lots of back facials done before for many years at a few other businesses besides Eden, and I've always had a great experience until my session with Rikki at Eden Spa. It was the most painful experience ever. If your facial was done by a "professional", if there were any red marks, it would generally be gone in a day or two. With Rikki, there were many areas that were severely inflamed for weeks. For the past month, whenever I go to the pool, I had to wear a shirt because of her unprofessionalism. I just want to write this so no one would have to go through this experience.

I supposed if you have great skin and surface level blemishes/blackheads, you'd have a great experience with Rikki. But if you have anything deeper like cystic acne, then I would avoid her.

All the massage therapists here that I've tried are very skillful and great. Kim is also amazing if you want a professional facial. The reason I am giving this place a 2 star is because whenever I come here, it evokes bad memories because of one person. I am also thinking about cancelling my membership at Eden for...

My husband and I treated ourselves to a couples spa day yesterday for the both of our Birthdays. We were greeted kindly, but then sat for quite a while without any update and then being taken back 20 minutes late. They didn’t even know or call my name when taking me back, and both girls who were doing our services didn’t introduce themselves. They started with a massage. I was about to get up and just tell her to stop, because it honestly didn’t feel like she knew what she was doing in the slightest. She had zero fluidity, never worked on any knot. Worse part was she completely forgot my left arm while I was on my back, then didn’t do one of my legs while on my tummy. All of the massage was so sporadic and didn’t feel good at all. Then we got our scrub. We laid on our backs while they rubbed on an exfoliating scrub. My girl did my back, as well as back of arms and back of legs. Then told us to go shower. I was so confused in why the front of my arms or legs weren’t scrubbed at all, cause I thought I was a whole body treatment. The front of me had ZERO scrub on it and was completely dry. I asked her why when we got back into the room and she immediately got defensive. They then lotioned us up, but my girl again didn’t even touch the front of my legs. Had to go put lotion on my legs once I got in the car. Zero apologies for being late, or any if the services. My husband said his was ‘OK’ but whoever I had left me extremely disappointed for a $600+ day. Sadly you can’t always win when trying a new place for a spa experience, but we will not be returning. 2 stars because my...

Upon speaking with the owner, Amanda, we were able to work out the previous problem (see below). Not only did Amanda call me back, but she was incredibly friendly and professional. Not only did she come through with the previously made commitment, but exceeded my expectations and was able to offer additional help, at their expense. This was a gift for my girlfriend for her birthday, and will now be even more special, thanks to Amanda and Eden Spa.

(Previous Review Nov 2020) I was directed to their website as I was told they were having a sale on a Thursday morning. On their site they advertised a BOGO with gift card purchase. After I purchased the gift card I didn't receive it in my email and I called them to ask when I could expect it, and the call went to voicemail. They didn't return my call until that evening and left no voicemail. When I called them back and was told that the manager wasn't in and they would need to check and see what to do. After another hour, they send me an email to tell me that that promotion was a week old and it was a mistake on their website and will no longer honor it. I called back and my phone was forwarded to voicemail once again. They sent me a message stating that I could purchase a more expensive package that would save me ~$60 off of services but they wont honor their previously...