Howard Lorton Furniture & Design | Bedroom Furniture Downtown Denver | Living Room | Patio & Outdoor Showroom — Local services in Denver

We went to Howard Lorton expecting high quality service, furniture and experience. We have been very disappointed.

We purchased a custom Taylor King chaise sofa from Mickey Gilbreath in July last year; it was delivered 10/23/18. A month later, we called Mickey to order an ottoman to go with our couch. She was not helpful and told us it wouldn’t be possible to get what we wanted. We contacted a designer at Furniture Row, Shannon Murphy to ask if they carried Taylor King. She took all of the information over the phone, designed the ottoman, ordered it and called us to keep us updated every week until it was delivered.

October 1st, we took 2 of our cushions to HL because the cord is starting to fray. We were greeted by Rob Osgard, who was very professional, skilled and service oriented. Mickey was busy so he took pictures, agreed they certainly shouldn’t look like this. He called Mickey over and told her what he had done and asked her to follow up. Following up after not hearing anything after two weeks, I called Mickey on October 15. She told me that she had not heard back from the rep. Additionally, she said, “it probably has to do with the synthetics you’re wearing and that fabric may be discontinued.” I told her that was unacceptable and she then said, “what do you want me to do?” I asked that she find out what the rep was going to do—she said she would e mail him again. It’s now been 3 weeks and still no information, no phone call.

Terrible service, extremely...

The team at Howard Lorton deserve 6 Stars. First off, Rob (designer) spent hours with us picking out the perfect couch for our house. He was always warm and friendly, super knowledgeable, and very creative. If you need furniture, find Rob. Fernando and Lorence (warehouse manager and delivery driver) were AWESOME. They were in and out within 45 minutes - moving out 3 large pieces (sofa, loveseat, and chair) and one large sectional in. They were delicate, very respectful, and so nice, that if they had had time, we would have invited them to stay and have a beer after. By the time they had left, nothing looked out of place and our whole room was set up and ready to enjoy. They were efficient, skilled (seriously), and so friendly. Elena (sp?) in the front office has been super helpful as well. We've had questions and special requests that have all been answered in the most helpful and efficient ways. Together, the team at Howard Lorton is the best team in town to do business with. We would loathe to go anywhere else (and we've tried) for...

I wanted to write a 5 * review of this place but I’ve gotten such poor service that I just can’t.

Honestly, I’d say this place is the design of yesteryear. I went there wanting to purchase furniture for a significant portion of my house but was so unimpressed with the service from Rob (a designer) and with their dejection that I ended up going elsewhere except for one item.

What I’m upset about right now and what I’ll write a separate review about if it doesn’t get resolved is that I ordered an extremely expensive couch through them (the one item I referenced above) and the designer, Rob, refuses to give me updates despite the fact that it was supposed to have shipped 2 weeks ago. I have texted him multiple times and he has not yet responded. Ugh.

I’ve also called the owner to let him know. If he is responsive, makes sure I get my couch in perfect condition in the next week, I’ll let you know. Otherwise assume this is an unprofessional operation who no longer stays up on style and has weak...