LOFT Outlet — Local services in Derry Township

I would give more stars if possible. Over the summer we visited Hershey Park and then spent some time at the Hershey Outlets. I had great success at the Loft Outlet. Recently I went back to the Loft in hopes of finding a particular item, and discovered I was not able to get the item in New Jersey. Additionally, Loft Outlet no longer has an online ordering option. I contacted the Hershey outlet directly to see if they had the items I wanted, and they did. I ordered a gift card online, gave them the number on the card, and they placed my order. Best of all, the package came to me the very next day! I couldn't believe the fast turnaround time, and the friendliness of the store. I spoke with both Tanya and Chelsea. I hope I get to meet you in person the next time we visit Hershey. A+ customer service, in a time where we don't always get that or expect that. I am a very happy customer. Love you guys! ...

Im not sure if the sales associates know the meaning of the term "customer service". Not only was I not greeted when coming into the nearly empty store, a sales associate made eye contact with me and scuttled past as if afraid to ask if I needed help. Not a single interaction. I left the store and went into banana republic a few doors down and was greeted immediately, asked if I needed help and made to feel welcome. Loft, train...

They were not willing do a price match ,in the opposite, they redirect you. They changed that sale item price back up right after I request for price match (though failed) while I was still there, immediately (which I don’t really understand.)if you didn’t like your time on sale then don’t do it. I am a big fan of LoFt and Ann Taylor , a frequent customer. But this time I am very...