Better Health Market & Cafe — Local services in Detroit

It was my first time coming to this store and shopping at BetterHealth and what I thought would be a great experience was VERY HORRIBLE . As soon as I walked in I was not greeted but stared at by the associate Crystal who had her badge flipped as I walked passed. I was passed by 5-6 more employees who did not speak at all to me . I was making eye contact on purpose and still nobody said anything . The one employee Crystal was in aisles with me and spoke to other customers in those same aisles but looked at me in the eyes and then walked away . I found that to be the craziest thing in my life . She did that about 7-8 more times . She was a front store worker helping everybody else that walked in but me . It almost seemed like she was following me around the store they way I kept seeing her but she never said a word to me . The store wasn’t crowded at all to get that kind of treatment . I had to ask the cashier Rakia , to help me get the things I needed . She was very pleasant and was the only one I had a whole conversation with this morning . I was so bothered by it that I waited to call back to talk to the manager . I told him about his employees and he said his team isn’t like that . SO WHAT WAS THIS MORNING THEN ???? The manager Joe told me it must’ve been a “misunderstanding” that Crystal walked by me and didn’t speak multiple times but stared at me . HOW IS THAT A MISUNDERSTANDING BEING IGNORED CONSISTENTLY ??? He was very dismissive of everything that I said and seemed like he didn’t believe a word I was saying which made everything even worse . He also kept asking what can he do to make things better but never offered a solution until I said you didn’t offer anything to make it better , he gone say well do you want a coupon to shop in store ….. why would I go back to the same store I had a bad experience at . I will never shop here again and I hope you don’t either . Bad customer service . Bad employees , save your money and spend it elsewhere . I got better service at a Walmart self checkout lane than I got here in the 40 minutes...

I really wanted to NOT put any stars at all. Lakisha is in the WRONG profession because customer service is not her area. She unfortunately was my cashier @ checkout. She did not greet me, she asked for my name, instead I gave her my phone number and mid way through she RUDELY said “I can’t hear you”, due to my mask. While facing the bagging area she said in a low voice I need to see your ID. I was purchasing the Margarita wine. I took my ID out, she looked @ it and did not even say thank you. When she was done taking care of me she didn’t even say thank you or have a nice day or anything and just walked off. Mind you a co-worker had come over to finish the bagging and did engage conversation with my wife about the Margarita wine. I had to commend her and let her know we appreciated her polite and professional customer service. Also while shopping not one employee offered to assist us, BUT offered their services to others who were in the same aisle as we were. They treated us as if we were invisible. I work in customer service for USPS and know first hand how the customer should be treated. This was my first time at this location and will be my last. Customer service is not a job where you pick and choose whom you want to “politely” service or engage with. Such treatment should be with ALL customers regardless of your personal preference or feelings. If this is not the job you’re not comfortable in then you should seek other employment opportunities where you can work alone and not service customers. Treat customers the way you would like to be treated LAKISHA & her fellow co-workers, you already know who you are. Be honest...

This really is an awful store. The old location was amazing, it was small but so well managed that it had more items (like items you go to a health food store for, not just chips and deli stuff). It carried a wide variety of brands and full lines of the brands and unique items. And it was so well managed that they were never out of anything! If they didn’t have something you needed, they would special order it for you. The employees and managers were all so genuinely nice and helpful, and knowledgeable! They were clearly people who themselves personally were into healthy diet and very educated on the products they sold. The produce was always so fresh, too. This location is the opposite. It’s out of things constantly, the produce is a joke in regards to freshness and availability, and they store their extra virgin olive oil right on the very top of the shelf right under a fluorescent light beaming down on it all day which is NOT good for the oil. And while there are some extremely nice people who work here who are very good at their jobs, I have never seen or experienced such rudeness from employees from one single store. Not just me but family. It’s bad. And the employees don’t seem to get in trouble for it, they’ve even had excuses made for them. It’s such a ridiculous place. The old location was not just a better store, it was a DIFFERENT store and I miss...