Einstein Bros. Bagels — Restaurant in Grosse Pointe Woods

I’ve been a customer at this location for quite some time, usually greeted with professionalism—especially when the owner or manager is present. However, my recent experience was extremely disappointing and needs to be shared.

While attempting to order a bagel sandwich this morning, I was ignored by no fewer than four employees stationed at different areas of the counter. I stood unacknowledged for an uncomfortably long time until one staff member, wearing a face mask, finally addressed me. Unfortunately, her first words were mumbled and unclear. When I politely responded with “Pardon me?” she abruptly and rudely shouted, “WHAT DO YOU WANT?”

I tried to proceed with my order, only to be met with continued rudeness. Before heading to the cashier—who also ignored me initially—I asked the original staff member if I had somehow interrupted her, as her tone and behavior clearly suggested that I had. She offered no apology or professionalism in response.

It’s disheartening to encounter this level of disrespect, especially when it seems to only occur in the absence of management. There’s a noticeable difference in the way customers are treated depending on who’s supervising.

While I will likely continue to visit due to the convenience and the quality of the food, customers and ownership alike should be aware: the service here can drastically shift from courteous to outright rude depending on who is working and whether they’re being held...

I went to Einstein to grab my boyfriend some breakfast he’d be able to eat quick. I was on a little bit of a time constraint so I ran in and hoped the line wasn’t too long. Luckily I was able to order right away (though in hindsight online ordering probably would’ve been the best solution to my probelm) but the staff was very quick and very helpful. I got my food in less than five minutes.

The cashier was super friendly and the ladies behind the counter were so nice. They even let me borrow a sharpie to write on my boyfriend’s bag.

The sandwich I got was a Biscuits and Gravy sandwich (which has neither biscuits nor gravy) but he loved it. He said it was absolutely amazing and that the country pepper smear made it taste just like biscuits and sausage gravy. He also said his mocha was delicious and the extra shot of espresso gave him the energy he needed. Service is always wonderful and they do well with larger orders, especially if you give them a heads up the night before (which is just the nice thing to do.) Plus ordering on the app is super easy, though customization is limited but their standard fare is...

Will got to store on Kercheval from now on. I always get exceptional customer service when I go there. If I place an order online for pickup and it says it will be ready in 10 - 15 minutes I should be able to leave my house in 10 minutes and not have to wait in your empty store for an additional 10 minutes. You weren't even busy. It also makes no sense that I got home and my sandwich was cold after having to wait there and you forgot my cookie. What's really messed up is that this isn't the first time it's happened. Your employees never greet me when I come in. I've got home and the bagel to my sandwich is burned or something is missing. There was a time when I placed an online order and your baker didn't come in. I stood in there for 20 minutes until someone told me that you didn't have the bagels for the sandwich I wanted. Your always forgetting stuff and I have to call and come back to complete my order. This store isn't ran well at all. It's as if they don't care and are unhappy to be there. If you cared about your jobs you would make sure that the order is complete before giving it to...