Pointe Alarm — Local services in Grosse Pointe Woods

If you are in search of an alarm system for your home, Pointe Alarm is the place to go. We originally had chosen a different company who had installed our system for our colonial. Once installed we were disappointed with it as it didn’t allow a pad to be placed in our bedroom upstairs. We have small children and we wanted to be able to hear the warning beeps if any doors were opening downstairs from our bedroom. This company claimed it couldn’t be done. We called Pointe Alarm and not only did they provide the key pad for our bedroom but they also upgraded our equipment to make sure the beep would be loud enough. Along with the great system, they also hard wired a carbon monoxide detector into it so it would send an alert to them should it detect carbon monoxide. This feature actually saved our lives last month when a generator we were using to gain power to our home after a storm began to pump exhaust back into our basement from our driveway. When the system detected the carbon monoxide, even without our home having power, it beeped loudly through the pad in our room and also called the company which contacted the fire department. We have 3 small children including a new baby at home. Our system from Pointe Alarm saved our lives. They even came back the next day to check to make sure the detector was working again after the issue and they did that for free. Thank you to Pointe Alarm for saving our lives and continuing to...

Pointe Alarm is exactly what you are looking for in an alarm company. Locally owned and operated with exceptional service and prompt professional solutions. Where they truly excel is the personal service they provide. One example is when we were traveling our alarm panel activated. The local police were dispatched, looked around our property and determined there was not a break in. Later that day it activated again. After discussing the situation with the owner Tim, he personally went to our house and thoroughly inspected the perimeter to confirm that we did not have a break in. He was able to solve our issue with us out of town giving us peace of mind that our home was secure. Additionally, Tim does not up sell at all. In fact he ensures that your home or property is securely protected without wasting money on things that do not bring value. The entire team at Pointe alarm are professional and courteous. I have used other large national alarm services and found that they were ineffective and overpriced. If you want a locally owned professional, and customer oriented alarm company look no further than...

We have used the services of Pointe Alarm for the east 8 months, and are extremely happy with this company. This is our first experience with a security alarm system, so we had a lot to learn about set up and operation. Staff at Pointe Alarm were prompt, thorough, and professional as they spent the time needed to answer our questions and guide us through use of the system. The components of our alarm system have worked flawlessly, as demonstrated during the June 26th flooding event. As part of our equipment, we decided to include a water detection device for our basement. As soon as water entered our basement at 1:30 a.m., we were alerted by both phone notification and a phone call from a very helpful Pointe Alarm staff member. As a result, we had time to save our most important belongings before the water rose too high. Thank you,...