Little Caesars Arena Team Store — Local services in Detroit

Came up from Northern Ohio to see the Wings play the Jets on the 10th of January. I had purchased a hoodie for over 150.00 USD. The hanger said it was an extra large, however when I got home the tag said it was a medium. Obviously it was a simple mistake and under normal circumstances it would be easily exchangeable if this were your local clothing store. Tried to contact the store a few days later and they did not answer so I left a message. In another review someone said you could only get in by ticket. Watched the prices on tickets to a Piston’s game and when they were at their lowest price for some seats up in the nosebleeds, purchased the tickets and headed back up to Detroit on January 14th. Arrived at Little Caesars arena with 2 minutes left in the 4th quarter of the pistons game. Rushed over to the store in fear that they might close earlier than anticipated due to another persons review. The store had Pistons merchandise up as expected for a Pistons game but I needed to exchange a Red Wings hoodie. Asked the employees at the register what I could do and I was directed to a fantastic employee who went in back found the right size and exchanged it for me. I proceeded to ask, just for future reference, if there was any other way into the store outside of by ticket admissions only. She did state that unfortunately that is the only way in. The next morning the 15th of January I received a phone call from the team store while I had already dealt with the exchange, they were still understanding and respectful and they called back. Some reviews are saying they don’t call back, and perhaps not immediately but, give them a chance. Overall, the customer service and experience was excellent. They get five stars especially because it was my mistake and they did everything they could to make it possible to correct it. My only complaint is that there’s no exterior entrance to the store for non ticket holders. Thank for the experience and making it possible Little Caesars Arena. Go Red...

A brother of mine in New Mexico is a Huge Red Wings fan, so I came to the team store to purchase some stuff to send him, since they dont have much of a selection back there. We found some stuff but there wasnt much. More Piston stuff than anything. Went to checkout and come to find out, they put Hockey stuff up when theres Basketball games to accommodate the Piston Fans. The associate said they had way more Red Wings stuff but it was in back. I told her it wasnt for me and we made the trip from outta town to buy hockey stuff...so she offered to pull.a few things in the size we needed. She went in back and found the CLEARANCE rack, brought us some items in the size we asked for.....SCORE!! Thank you SOOOO much Ms Wilma, I believe that was her name! Talk about beyond the call of duty! A+ CUSTOMER SERVICE, that one! Keep up the...

Went to our first wings game at the new rink on December 22nd 2018. We went into the team store and there was multiple things we wanted to get but didn't want to carry the whole night. Decided to go at the end of the game store wasn't suppose to close till 6pm. Found out the rink basically shuts down after the game. Tried to get back into the team store at 5:15pm. Doors were locked. Went to dinner walked past the store again at 5:50pm there was also another person standing there saying you are suppose to be open till 6 the worker just ignored him and walked away. My opinion new arena need the money. How do you close early right before Christmas. People are trying to spend money. Bad management and bad customer service. That's why places shut down. Very upset not a good first experience at the...