All About Appliances — Local services in Douglasville

I wish I could post a -⭐️!!! This place is horrible! First off I returned back to them within the purchase warranty period to report my washer stopped working! My Husband and I confirmed we just had surgery and that we couldn’t lift the appliance as we took it with us originally on the date of purchase! With that being said we agreed to pay $50 for them to schedule a service call! The Lady who does all the fast talking and deals said, you know what I will only charge you $35 to come to your home to check out the appliance! After 50 plus calls, 25 excuses, a few confirmed times/dates and a phone that rings and sometimes is answered and some days the recording says the number is disconnected, and a few coin washer visits nothing happened! So finally without confirming this past Saturday someone just showed up around 8 that morning! Luckily someone was home and I was sick at ER! Supposedly the issue was identified that the couplings were broken! Okay, why would you have to return Monday for broken couplings better yet why did you say you would just replace the appliance!? I’m still sitting here today is Wednesday with no repair, no appliance, no phone call, their phone isn’t working and I just can’t seem to make it to them before 6! Tomorrow I will be there and I will not leave until someone resolves this! It’s been two weeks of back and forth with no resolution! This is a shady, unprofessional business! I will never waste my time at this place AGAIN! #Buyerbeware #BBB #awfulsalesperson #horribleservicetech Did I mention I only live less than 5 mins...

Hands down the worst follow up I have ever seen. I purchased a washer and dryer and when I purchased it the lady said it will be at my house by 3. I had to take a business trip at 6 so I doubled checked to make sure no later than 3. But of course I had to miss my flight because they couldn’t follow up on the promise and they arrived around 6 o’clock. It was an elderly lady and an older gentleman delivering my stuff upstairs. As a man I had to help I couldn’t sit back and watch an old lady push a washer and dryer off a truck in a house and up stairs. Then turns out the washing machine wasn’t working correctly it makes a really loud noise. I got a 30 day warranty so I called them. They was supposed to come on Wednesday but of course a no call no show. They showed up on Saturday randomly. Lucky I was home because they just showed up. I was told he would full swap out the washer that Tuesday. But here we are 2 weeks later and 4 phone calls later still no washer and dryer. The lady that answers the phone says the same thing the owner isn’t in the office he a be back in an hr and a half I’ll let him know. NOTHING GOOD HAS EVER COME FROM THAT except them coming out to inspect on a random day they picked. I missed 2 days of work waiting at home for them to arrive and never do. Now my dryer is burning cloths and I cannot get my washer replaced or someone out to look at the dryer. I grew up in Douglasville I have bought 7 sets of washer and dryers from them but I WILL NEVER USE THEM AGAIN. I just want a working...

This place was recommended to me by a long term customer. I purchased a washer/dryer from here and paid extra for delivery and installation. The washer was never installed properly (it was leaking, leaving puddles of water on the floor). I called several times to schedule someone to come out, but with each call they ignored the urgency and promised to call back to schedule a visit. Approaching the end of my 3 month warranty, the same washer stopped spinning!! Again I called out of frustration but was told, "the owner is not in and he will return your call." After several more attempts, over about 3 weeks, and no return call, my warranty ended. I called again and coincidentally finally got an answer, only to be met with a ridiculous fee for someone to come out to take a look at the washer and another fee to fix it!! I refused to pay this company any more money to fix what they knew was a "ticking, time bomb!" The customer service...