BuggyBusters — Local services in Douglasville

I'm leaving 2 stars ONLY because of ONE out of 4 employees that I encountered. This was my very first experience with the Buggy Busters auction and my first time inside their "store"...or should I say SUPER cramped TINY section of an otherwise very large retail location. The price for anything in the bins were $3, which is stupid considering most of it was trash and I could find the other half at the dollar tree for 1/2 the price, in new condition. Other than 1 or 2 customers, everyone in there was EXTREMELY rude and would literally block you for even looking inside a bin. Then the one employee checking out was extremely rude. She never smiled, acted like I was inconveniencing her conversation with a regular customer, walked away after I paid to talk to the customer some more, then, walked back and handed me my receipt. I had to take 2 bags and bag my own stuff. Then when asked where to go for an auction pick up, she said "that depends". I waited, then said Depends on what? She said on your type of auction. I just stared. I said "I'm new, this is my first experience with this establishment, can you please elaborate on what you mean" This girl rolled her eyes then said it's on your invoice. I didn't even know I had an invoice because they automatically deduct payment from your card when the auction ends. so I pulled it up and told her what it said and she just pointed behind her. When I raised my eyebrows, she huffed and said "outside to the left". So...I drive over there, hope out of my car, happily trott up to the little desk inside the warehouse and said "Hi! This is my first time with your company, I won an auction and I'd like to pick it up please" The woman looked at me, no smile and said "Do you have an appointment" I was thoroughly confused and said no, I wasn't aware that I needed one because everything I read simply stated that pick up days are Friday and Saturday. I asked if there was any way to make an exception since they are not busy and I'm about 30 minutes away and can't make it back. She flat out told me "make an appointment" So I turned around and walked back to my car when a gentleman walks up, asks me my invoice number and said "there's no reason we can't give you your order, hang on". I was very thankful for him and this establishment is very lucky to have him. The rest of their employees are just flat out rude and couldn't care less about their customers.

I MIGHT try one more time with the auctions, but I just don't know. You are literally bidding on boxes with no idea of the condition of what's inside (3 of my 4 items are damaged) and there's no refund. Also, starting bids are $10, NO MATTER WHAT which is insane when the items they are auctioning is only $20.

There's so much potential for this business, but the way they are conducting business is...

As two deeply dissatisfied customers, my boyfriend and I feel compelled to share our recent experiences with Buggy Busters. In a span of just three days, we encountered a series of disappointments that not only drained our wallets but also shattered our trust in this establishment.

My boyfriend's online auction win of a $185.00 gym equipment item turned out to be nothing short of a nightmare. Upon delivery, we discovered that a significant portion of the item was missing, rendering it unusable. Furthermore, an in-store purchase of a $60.00 vacuum cleaner proved to be equally disastrous as the product failed to function altogether upon arrival at our home.

My own encounter with Buggy Busters was no less infuriating. Having won an online auction for an $80.00 vanity table with a mirror, I made the 30-minute trek to their location for pickup, only to find the item incomplete and the mirror shattered into irreparable pieces. What was advertised as "new in box" turned out to be a gross misrepresentation of the actual condition of the product.

The most alarming aspect of this ordeal is not just the quality of the merchandise but the utter lack of accountability exhibited by Buggy Busters. Despite our grievances, they offer no recourse for refunds, leaving us feeling cheated and scammed.

In light of these deplorable experiences, we have decided to take action by filing a formal complaint with our credit card company. It is evident that Buggy Busters engages in deceptive practices and preys on unsuspecting customers who place their trust in their offerings.

In conclusion, we urge fellow consumers to steer clear of Buggy Busters. Save yourself the frustration, inconvenience, and financial loss by avoiding this establishment at all costs. It is our hope that our review serves as a cautionary tale and prompts necessary changes within Buggy Busters to prevent others from falling victim to their...

This store is extremely unorganized. When I went to check out there was only one cashier and she was talking on her headphones yelling at her daughter the whole time she was ringing up my purchase. She rang one of my items up twice because she wasn’t paying attention and when I asked her to review my items she looked like she couldn’t believe I had the audacity to interrupt her phone conversation to correct her mistake. As we were leaving my husband saw the bin rooms and wanted to go there so the security guard checked my receipt and told me when I got back there someone would tell me where I could put my bag down. Well, the minute we walked into the area where people sit and eat this guy by the door started yelling at me across the room that I couldn’t bring items purchased back there. I said to him that the security guard just told me I could and there would be a place to put my things and before I could even finish talking he started yelling at me again. I said forget it , there is nothing I want I. That whole store bad enough to be harassed by an employee over a bag of candy that I had a receipt for and had already purchased. Insanity!!!! The “discount” in this store is not worth the hassle. You have to dig to find stuff and some of the stuff is priced higher than if you purchased it in a retail store. Will definitely...